Brittany Barrera
1204 N San Zeferino,St Rio Grande City ,TX
Summary
Dynamic professional with extensive experience in management and dispatching at Trevino Residential and Commercial. Proven track record in enhancing customer satisfaction through effective conflict resolution and active listening. Skilled in data entry and decision-making, driving operational excellence and fostering strong relationships with clients and team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
Trevino Residential and Commercial
03.2025 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Manager
Western Shamrock Finance
04.2022 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Manager
Pronto Insurance Company
03.2020 - 10.2021
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Increased market share with strategic business development efforts, expanding into untapped markets.
Education
HVAC -
Southern Careers Institute
TX06.2024
High School Diploma -
Ignite Public School
Rio Grande City, TX05.2013
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Verbal and written communication
- Staff training and development
- Task delegation
- Goal setting
- Strategic planning
- Operations management
- Shift scheduling
- Conflict resolution
- Budget control
- Clear communication
- Employee onboarding
Certification
EPA608 universal
NCCER
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Trevino Residential and Commercial
03.2025 - Current
Manager
Western Shamrock Finance
04.2022 - 06.2023
Manager
Pronto Insurance Company
03.2020 - 10.2021
HVAC -
Southern Careers Institute
High School Diploma -
Ignite Public School
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