Brittany Barrett
Houston,TX
Summary
Accomplished Manager with a proven track record at Renovate Body Spa, excelling in strategic planning and team leadership. Expert in workforce and performance management, enhancing team agility by cross-training and resolving conflicts effectively. Demonstrated success in improving service delivery and customer satisfaction, leveraging skills in contract management and verbal communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Manager
Renovate Body Spa
03.2022 - 07.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Customer Service Supervisor
Betchel
02.2018 - 10.2020
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created, prepared, and delivered reports to various departments.
- Answer customer questions and focus on reducing customer effort and furthering product knowledge
- Follow site issues to resolution and customer satisfaction
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
Lead Document Controller
Solo Zydeco Production
04.2009 - 12.2019
- Provided support for document controls and worked with contract documents.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Created project control documentation to support needs of important projects.
- Liaised with project teams, vendors and third parties on documentation flow, handover, and project close-out.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
- Used Adobe Acrobat, Blue Beam, and ProjectWise for document management and enhancements.
- Checked blueprints and drawings for accuracy and completeness.
Education
High School Diploma -
Humble High School
Humble, TX05.2007
Skills
- Contract Management
- Strategic Planning
- Workforce Management
- Performance Management
- Staff Development
- Team Leadership
- Financial Management
- Verbal and written communication
Timeline
Manager
Renovate Body Spa
03.2022 - 07.2024
Customer Service Supervisor
Betchel
02.2018 - 10.2020
Lead Document Controller
Solo Zydeco Production
04.2009 - 12.2019
High School Diploma -
Humble High School
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