Brittany Battle
Florence,South Carolina
Summary
10+ years of experience as an HR assistant, Customer Service, Data Entry, Claims Adjusting, Sales and Marketing. Seeking to work in a challenging and stimulating environment with opportunities to utilize current experience, enrich knowledge and enhance skills to contribute effectively towards company's organizational goals. Service-oriented professional skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Ability to recognize fraudulent activities, analyze data, and confer with others to gain details for processing claims. Organized and meticulous adjusters dedicated to improving efficiency, productivity, and profitability. Analytical thinker, skilled at developing innovative solutions to complex problems. Willingness to take on added responsibilities to meet team goals. Meticulous collaborator with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CLAIMS ANALYST III
Allstate Insurance Company
08.2022 - Current
- Examined claim forms and other records to determine insurance coverage
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation
- Prepared summaries of damage, payments, and policy coverage
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claim’s process
- Identified potential fraud indicators early in investigation process, protecting company assets from potential losses due to fraudulent activity
MEDICAL CLAIMS EXAMINER
Blue Cross Blue Shield
11.2018 - 08.2022
- Reviewing and Processing Claims – Examining medical claims submitted by providers and policyholders to determine eligibility, coverage, and payment amounts
- Investigating Discrepancies – Analyzing claims for errors, fraud, or inconsistencies and requesting additional documentation when necessary
- Applying Medical Coding and Guidelines – Utilizing CPT, ICD-10, and HCPCS codes to validate procedures and diagnoses
- Coordinating with Healthcare Providers – Communicating with doctors, hospitals, and medical facilities to clarify claim details and resolve issues
- Approving or Denying Claims – Making determinations on claims based on company policies, regulations, and medical necessity
- Maintaining Records and Reports – Documenting claim decisions, correspondence, and notes for auditing and tracking purposes
- Assisting Policyholders – Addressing customer inquiries regarding claim status, coverage explanations, and payment details
CLAIMS SPECIALIST III (EGENCIA ACCOUNT, WAH)
Teleperformance USA
03.2016 - 11.2018
- Built strong relationships with clients through exceptional communication and personalized service
- Organized trips for individuals, family, and business travelers
- Collaborated closely with clients to understand unique needs and meet specific travel desires
- Maintained accurate records of bookings, payments, and client information for smooth operations and future references
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical restrictions
- Collected, managed, and documented payments for travel services and associated fees
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs
FRONT DESK MANAGER
Best Western Hotel
01.2010 - 06.2014
- Processed bi-weekly payroll for 50 employees using ADP Workforce Now
- Oversaw daily operations of the front desk, ensuring efficient and courteous service to guests and visitors
- Supervised a team of front desk staff, providing training, guidance, and performance feedback
- Managed room reservations, check-ins, and check-outs, maintaining accurate records and resolving guest issues promptly
- Coordinated with other departments to ensure seamless communication and guest satisfaction
- Handled cash and credit transactions, reconciling accounts and preparing daily reports
- Collaborated with the sales and marketing team to promote hotel services and specials
- Collected room deposits, fees, and payments
HR Assistant, T-MOBILE (WAH)
Client Logic
03.2007 - 01.2010
- Assisted with recruitment processes, including job postings, scheduling interviews, and conducting initial screenings
- Managed employee onboarding and orientation, ensuring all paperwork and documentation were completed accurately and on time
- Maintained HRIS (Human Resources Information System) records and employee files, ensuring data accuracy and confidentiality
- Provided technical support during installation
- Prepared and processed payroll on a bi-weekly basis, verifying timesheets and resolving any discrepancies
- Assisted with benefits administration tasks, including enrollment and updating employee information
- Responded to employee inquiries regarding policies, procedures, and benefits
Education
MBA - Business Administration
Lander University
Greenwood, SC08.2024
Bachelor's Degree - Business Administration, Business Management
Strayer University
Washington, D.C.04.2022
Certificate -
Kenneth Shuler School of Cosmetology
Florence, South Carolina08.2015
Diploma -
Lake City High School
Lake City, South Carolina05.2006
Skills
- High standards of performance
- Responsibility
- Accountability
- Independently work
- Team leadership
- Communication skills
- Computer skills
- Attendance
- Punctuality
- Dependability
- Claims Processing
- Oral communication
- Written communication
- Insurance policy coverage knowledge
- Claims analysis
- Human resources administration
- Office administration
- Benefits administration
Accomplishments
- Received several written and financial awards/commendations, as a result of my skill as a HR Assistant, Claims Adjuster, Returns Processor, Travel Consultant for Egencia, and in Tier 1 IOS for Apple Customer Support.
- Xactimate Level One certified.
Certification
Xactimate Level One Certified
Property, Casualty, Surety & Marin Adjuster Licenses
Timeline
CLAIMS ANALYST III
Allstate Insurance Company
08.2022 - Current
MEDICAL CLAIMS EXAMINER
Blue Cross Blue Shield
11.2018 - 08.2022
CLAIMS SPECIALIST III (EGENCIA ACCOUNT, WAH)
Teleperformance USA
03.2016 - 11.2018
FRONT DESK MANAGER
Best Western Hotel
01.2010 - 06.2014
HR Assistant, T-MOBILE (WAH)
Client Logic
03.2007 - 01.2010
Bachelor's Degree - Business Administration, Business Management
Strayer University
Certificate -
Kenneth Shuler School of Cosmetology
Diploma -
Lake City High School
MBA - Business Administration
Lander University
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