Brittany Beamish
Marengo,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head Bartender
To Steki
06.2025 - Current
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders on mixology techniques and customer service skills.
- Handled customer inquiries and complaints, resolving issues to maintain a positive atmosphere.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Trained and mentored bartending staff, fostering a collaborative team environment.
- Closed out cash register and prepared cashier report at close of business.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bar Manager
Alibi Pub and Grub
02.2020 - 12.2024
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new staff on bartending techniques and service protocols to ensure consistency.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Managed inventory levels, ordering supplies to minimize waste and optimize stock availability.
- Developed regular clientele through personalized service and relationship building efforts.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
Bartender
Nels Old Time Inn
05.2017 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
Jamesons Pub
06.2014 - 12.2016
- Delivered exceptional customer service in high-volume environment.
- Maintained cleanliness and organization of dining area to comply with health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items as well as process payments.
- Served food and beverages promptly with focused attention to customer needs.
- Maximized table turnover rate by managing reservations and seating arrangements.
Front End Supervisor
Passeros Pizza
05.2009 - 12.2016
- Trained and mentored team members on customer service best practices and operational procedures.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Led by example in customer interactions, setting high standard for service that team members followed.
Server/Bartender
Mongo McMichaels
03.2014 - 06.2014
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Galatis
05.2013 - 03.2014
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Diploma - General studies
Prairie Ridge High School
Crystal Lake, IL01.2009
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- POS system proficiency
- Strong communication skills
- Customer service
- Social media marketing
- Sanitation
- Team leadership
- Safe food handling procedures
- Reconciling cash drawers
- Highly reliable
- Staff management
- Outgoing personality
- Payment processing
- Inventory
- Outstanding customer service
Certification
- Bassett
- Food Handler
- ServSafe Food Handler Certification
- Food Handler Certification
- Bartender License
- Driver's License
Timeline
Head Bartender
To Steki
06.2025 - Current
Bar Manager
Alibi Pub and Grub
02.2020 - 12.2024
Bartender
Nels Old Time Inn
05.2017 - 03.2021
Server
Jamesons Pub
06.2014 - 12.2016
Server/Bartender
Mongo McMichaels
03.2014 - 06.2014
Server
Galatis
05.2013 - 03.2014
Front End Supervisor
Passeros Pizza
05.2009 - 12.2016
Diploma - General studies
Prairie Ridge High School