Brittany Beard
Rochester,NY
Summary
Exceptional client support expert with a proven track record of fostering positive relationships and efficiently resolving issues. Possessing effective communication and problem-solving skills, I consistently ensure client satisfaction. An adaptable and collaborative team player, I consistently drive successful outcomes in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Pittsford Animal Hospital
08.2024 - Current
- Communicating via phone, email, and in person with clients and actively listening to their concerns
- Utilizing computer information system to accurately enter client/ patient information, update and maintain medical records
- Processing client payments and invoices
- Scheduling and confirming appointments with patients
- Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies
- Other administrative duties as needed
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Lead Dispatcher
Lasership
07.2020 - 06.2024
- Scheduling and routing product deliveries
- Reaching out to the customers
- Keeping customers informed of delivery status
- Updating information and changes in a specialized computer system
- Handle driver requests
- Help with package handling
- Assigns routes and service to appropriate drivers throughout the day
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
Property Management Assistant
Preservation Management
01.2020 - 04.2020
- Collects monthly rent payments, contacts delinquent tenants
- Interact with residents, onsite managers, supervisors, and office staff
- Assist in processing & delivering notices
- Sustain a daily calendar of meetings and events
- Handle tenant complaints
- Reports all pertinent events and activities to Management
- Other duties and special projects as assigned
- Property Management
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Customer Service Representative
Direcet2Market
05.2019 - 12.2019
- Acts as initial point of contact for inbound customer calls
- ELogs and documents customer conversations/issues in an effort to minimize repeat callers and provide optimal service
- Provides real-time technical support for customers using the automated phone system and employee website to ensure efficient interactions
- Prioritizes caller and management issues to ensure they are resolved in a timely manner
- Answers calls as directed to designated individuals or departments
Education
High School Diploma -
Wilson Magnet High School
01.2006
Skills
- Customer Service Skills
- Compassionate/Understanding
- Adapts to change
- Troubleshooting
- Flexible
- Computer skills
- Written/Communication
- Problem Solving
- Freight
- Warehouse management system
- Salesforce
- Customer service
- Call center experience
- Follow-up skills
- Meeting deadlines
- Escalation management
Personal Information
Authorized To Work: US
Timeline
Client Service Representative
Pittsford Animal Hospital
08.2024 - Current
Lead Dispatcher
Lasership
07.2020 - 06.2024
Property Management Assistant
Preservation Management
01.2020 - 04.2020
Customer Service Representative
Direcet2Market
05.2019 - 12.2019
High School Diploma -
Wilson Magnet High School
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