Summary
Overview
Work History
Education
Skills
Accomplishments
Professionalmembershipsandorganizations
Timeline
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Brittany Beaver

Plattsmouth,NE

Summary

Motivated Supervisor with a proven ability to develop strong customer relationships. Recognized by colleagues as the go-to person for providing support and finding sensible problem resolutions. Demonstrates a strong business ethic and consistently meets deadlines while exceeding expectations. Energetic and self-motivated candidate who thrives on gaining new knowledge and skills to explore new business arenas.

Overview

13
13
years of professional experience

Work History

Call Center Supervisor

Milan Laser Hair Removal
03.2022 - Current
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
  • Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
  • Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
  • Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
  • Designed customized performance evaluations for individual agents to highlight strengths as well as areas for improvement.
  • Initiated regular team meetings to discuss challenges and share best practices, fostering culture of continuous improvement.

Operations Manager/ Kickboxing Instructor

TKO Fitness, LLC
06.2017 - 03.2022
  • Company Overview: (Omaha, NE)
  • Created a welcoming atmosphere by greeting returning clientele while introducing newcomers professionally.
  • Conducted comprehensive assessments to determine individual client goals, strengths, and areas for improvement.
  • Educated participants on proper nutrition and healthy lifestyle habits.
  • Coached new students by breaking down techniques into simple moves.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Boosted class participation by creating fun, challenging workout routines tailored to participants'' needs.
  • Provided constructive feedback on form and technique during one-on-one lessons, enhancing clients'' overall skillset.
  • Organized special events such as workshops or seminars to enrich members'' experience with additional learning opportunities.

Office Manager

North 60th Street Storage
02.2014 - 03.2018
  • (Omaha, NE)
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Shift Manager

McDonald's
08.2011 - 02.2014
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.

Education

Bachelor of Science - Health and Wellness

Purdue Global University
04.2018

Skills

  • Professionalism and Ethics
  • Critical Thinking and Problem Solving
  • Time Management
  • Product and Service Sales
  • Operations Management
  • Excellent Communication
  • Coaching and Mentoring
  • Staff Motivation
  • Staffing and scheduling
  • Customer service focus
  • Training delivery
  • Performance Management

Accomplishments

  • Supervised team of 30 staff members.
  • Awarded Supervisor of the Year- 2022 and 2023
  • Awarded Top Sales Coordinator: May, June, and July 2022

Professionalmembershipsandorganizations

The Society of Collegiate Leadership and Achievement

Timeline

Call Center Supervisor

Milan Laser Hair Removal
03.2022 - Current

Operations Manager/ Kickboxing Instructor

TKO Fitness, LLC
06.2017 - 03.2022

Office Manager

North 60th Street Storage
02.2014 - 03.2018

Shift Manager

McDonald's
08.2011 - 02.2014

Bachelor of Science - Health and Wellness

Purdue Global University

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Brittany Beaver