Brittany Beck
Vilonia,AR
Summary
Dynamic Medical Receptionist with proven expertise at Pulaski Surgery Clinic, enhancing patient satisfaction through efficient appointment scheduling and exceptional customer service. Skilled in HIPAA compliance and adept at managing front desk operations, I foster strong patient relationships while streamlining administrative processes to support optimal healthcare delivery.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Pulaski Surgery Clinic
06.2024 - 10.2025
- Greeted patients and managed check-in process to enhance front desk efficiency.
- Scheduled appointments using electronic health record (EHR) systems to optimize patient flow.
- Answered phone calls, directed inquiries, and provided information about services offered.
- Collaborated with medical staff to streamline communication and improve patient service.
- Supported administrative tasks, including filing and data entry, to maintain operational efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Enhanced patient experience by maintaining clean, organized reception area.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
Education
High School Diploma -
Homeschooled
Conway, AR05.2003
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Electronic medical records
- Letter preparation
- Workflow optimization
- Referral verification
- Medical office administration
- Medical office procedures
- Epic systems
- Data entry software
- Clinical support
- Flexible schedule
- Clerical support
- Data management
- Relationship building
- Patient referral
Timeline
Medical Receptionist
Pulaski Surgery Clinic
06.2024 - 10.2025
High School Diploma -
Homeschooled
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