Brittany Begley
Manchester,NH
Summary
I have done sporting goods, electronics, lawn and garden toys. I done thirteen different departments in a day, from stalking to cashiring to changing labels to making hunting and fishing licenses to selling ammo to making paint just very hands on once I learn a trade.It just sticks so very easy to adapt to different departments.
Overview
10
10
years of professional experience
Work History
Fabrics Associat
Walmart
05.2014 - 09.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Produce Associate
Walmart
05.2014 - 09.2022
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Assisted with weekly inventory counts.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Blocked produce and culled damaged or spoiled pieces.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Completed prep work on pre-packaged vegetables and fruits.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Health and Body
Walmart
05.2014 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Crafts / Stationary
Walmart
05.2014 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier
Walmart
05.2014 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Dairy Associate
Walmart
05.2014 - 09.2022
- Maintained high safety standards by complying with guidelines for dairy storage and handling procedures.
- Unloaded arriving product stock and moved to store display areas.
- Reduced product spoilage through careful monitoring of expiration dates and rotation practices.
- Actively participated in store-wide initiatives to improve overall customer satisfaction and maintain a competitive edge within the industry.
- Optimized product visibility through strategic shelf arrangement, driving increased customer interest.
- Facilitated positive customer experiences by offering assistance in locating desired products within the dairy section.
- Aided in loss prevention efforts through vigilant observation of potential shoplifting incidents in the dairy aisle.
- Contributed to an efficient inventory system by accurately tracking and reporting stock levels.
- Ensured proper temperature control within the dairy area, preserving product quality and minimizing waste due to spoilage.
- Assisted management with ordering decisions based on sales trends, seasonal demands, and availability of popular items.
- Demonstrated strong attention to detail when checking product packaging for damage or tampering before placing items on shelves.
Meat Associate
Walmart
05.2014 - 09.2022
- Received high praise from management for punctuality, attention to detail, and exceptional work ethic as a Meat Stocker team member.
- Improved product rotation by consistently restocking and organizing meat display cases.
- Upheld quality standards by inspecting incoming shipments for damage or inconsistencies before stocking onto shelves or display cases.
- Contributed to a positive work environment by maintaining a strong team dynamic and supporting fellow employees in their tasks as needed.
Money Center Associate
Walmart
05.2014 - 09.2022
- Loaded customer credit cards and signed up new customers for card programs.
- Processed loan applications, verifying necessary documentation for successful approval rates.
- Answered department phone calls.
- Supported management with various administrative duties including scheduling appointments, filing documents, and maintaining records for efficient operation of the branch office.
- Loaded customer credit cards and signed up new customers for card programs.
- Streamlined transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
- Actively participated in community events as a bank representative, fostering goodwill and brand recognition within the local market area.
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
- Collaborated with team members to achieve branch goals and improve overall performance.
- Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
- Implemented new procedures for improved workflow, increasing overall productivity within the department.
- Established strong customer relationships by offering personalized assistance with banking services and transactions.
- Performed various money center services to customers.
Customer Service Representative
Walmart
05.2014 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Grocery Associate
Walmart
05.2012 - 09.2022
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
- Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
- Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
- Checked for outdated and overripe grocery items and removed from inventory.
- Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Consistently lifted materials weighing as much as Number pounds.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Streamlined product restocking processes for increased efficiency and reduced time spent on tasks.
- Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
- Ensured accurate pricing of products through diligent label verification during stocking procedures.
- Sustained a visually appealing store environment by adhering to company guidelines for merchandise presentation and signage placement.
- Expedited the receiving process of new shipment arrivals through efficient unloading, sorting, and staging tasks.
- Maintained effective team member communication.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Assisted in inventory management, performing regular audits to ensure accurate stock levels.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Reduced out-of-stock instances through diligent monitoring of inventory levels and timely restocking efforts.
- Participated in seasonal resets, rearranging store layouts according to planograms for improved customer navigation experiences.
- Contributed to store''s overall sales goals by effectively merchandising products to attract customers'' attention.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted store customers and discussed needs.
- Safely and securely loaded items to prevent damage during transport.
- Managed timely and effective replacement of damaged or missing products.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Updated merchandise pricing to match new values and special promotional rates.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Picked and packed order items.
- Supervised and trained new staff in performing census.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
High School Diploma -
Central High
Manchester, NH06.2008
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- New hire training
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Critical thinking
- Multitasking
- Calm under pressure
- Active listening
- Organization and time management
- Problem resolution
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Verbal communication
Timeline
Fabrics Associat
Walmart
05.2014 - 09.2022
Produce Associate
Walmart
05.2014 - 09.2022
Health and Body
Walmart
05.2014 - 09.2022
Crafts / Stationary
Walmart
05.2014 - 09.2022
Cashier
Walmart
05.2014 - 09.2022
Dairy Associate
Walmart
05.2014 - 09.2022
Meat Associate
Walmart
05.2014 - 09.2022
Money Center Associate
Walmart
05.2014 - 09.2022
Customer Service Representative
Walmart
05.2014 - 09.2022
Grocery Associate
Walmart
05.2012 - 09.2022
High School Diploma -
Central High