Brittany Kleiven
Albany,OR
Summary
Proactive 911 Dispatch Supervisor with extensive experience in optimizing response times and managing critical incidents. Expert in call prioritization, dispatch protocols, and maintaining accurate communication with first responders. Known for effective resource management under pressure, keen geographic awareness, and commitment to public safety.
Overview
14
14
years of professional experience
1
1
Certification
Work History
911 Dispatch Supervisor
Linn County Sheriff's Office
03.2019 - Current
- Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
- Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
- Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assisted callers in emergency situations with appropriate information and support.
- Implemented regular performance evaluations, providing constructive feedback to team members for continuous improvement.
Sales Manager
AT&T Wireless
11.2010 - 05.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Bachelor of Science - Criminology
Portland State University
Portland, OR06-2018
Skills
- Call prioritization
- Public safety knowledge
- Policy Enforcement
- Emergency protocols
- Geographic Awareness
- Radio Communications
- Call Center Operations
- Teamwork and Collaboration
- Dispatch protocols
- Problem-Solving
- Listening Skills
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Computer-aided dispatching
- Map Reading
- Conflict Resolution
- Information Gathering
- Documentation
- Critical Decision-Making
Certification
Intermediate Telecommunicator
Timeline
911 Dispatch Supervisor
Linn County Sheriff's Office
03.2019 - Current
Sales Manager
AT&T Wireless
11.2010 - 05.2019
Bachelor of Science - Criminology
Portland State University
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