Brittany Belvin
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Residential Sales Representative
Spectrum
Maitland , FL
01.2023 - 08.2024
- Maintained detailed records of customer interactions, sales activities and follow-up tasks.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Participated in weekly meetings with management team to review performance metrics.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Educated customers on the advantages of products and services offered by company.
Pharmacy Advocate
Accredo Specialty Pharmacy
08.2021 - 01.2023
- Completed reports, paperwork and documentation accurately and on time.
- Achieved cost-savings by developing functional solutions to problems.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Resolved insurance claims issues as needed.
- Updated patient profiles by entering new prescriptions and renewals into computer system.
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
Loan Specialist
SunTrust
01.2018 - 07.2021
- Maintained accurate records of all customer interactions related to loan processing activities.
- Reviewed loan agreements to confirm completeness and accuracy.
- Developed and recommended personal or commercial loan packages for clients.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Set up debt payment plans based on client credit, income and assets.
Customer Service Supervisor
FedEx
08.2013 - 12.2018
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Drove positive customer satisfaction levels by providing successful training to associates.
Education
Diploma - Medical Assistant
Everest University
05-2009
Some College (No Degree) - Business Management
Strayer University
Skills
- Sales presentations
- Prospecting techniques
- Client acquisition
- Goal oriented
- Closing deals
Timeline
Residential Sales Representative
Spectrum
01.2023 - 08.2024
Pharmacy Advocate
Accredo Specialty Pharmacy
08.2021 - 01.2023
Loan Specialist
SunTrust
01.2018 - 07.2021
Customer Service Supervisor
FedEx
08.2013 - 12.2018
Diploma - Medical Assistant
Everest University
Some College (No Degree) - Business Management
Strayer University
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