Hi, I’m
Brittany Beninger
Customer Service Representative
Spring Hill,FL
Overview
11
years of professional experience
1
year of post-secondary education
Work History
Rotech HealthcareInverness, FL
Customer Service Representative
09.2021 - Current
Job overview
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collects co-pays and deductible amounts
- Maintains accuracy and quality control throughout patient contact and data input
- Obtains authorization and qualification documentation
- Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork
- Performs other duties as assigned
Bonefish Grill RestaurantsNew Port Richey, FL
Bartender
09.2011 - 08.2021
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Built relationships with vendors to manage orders and negotiate costs.
Education
Gulf High SchoolNew Port Richey, FL
High School Diploma
08.2010 - 05.2011
University Overview
Central Florida Institute - Palm HarborPalm Harbor, FL
Associate of Science from Dental Assisting
08.2011 - 05.2012
University Overview
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative
Rotech Healthcare
09.2021 - Current
Bartender
Bonefish Grill Restaurants
09.2011 - 08.2021
Central Florida Institute - Palm Harbor
Associate of Science from Dental Assisting
08.2011 - 05.2012
Gulf High School
High School Diploma
08.2010 - 05.2011
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