Brittany Bennett
McConnells,SC
Summary
Dynamic leader with proven expertise in sales and service management at Nance Tractor & Implement. Excelled in commercial account management and process optimization, achieving key performance indicators and fostering continuous improvements. Skilled in CRM software and strategic planning, I significantly enhanced customer satisfaction and business growth through innovative solutions and team training.
Goal-oriented manager with distinguished experience in Agricultural and Automotive industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Manager
Nance Tractor & Implement
06.2021 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to explain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth.
Service Manager
Nance Tractor & Implement
02.2020 - 09.2021
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Negotiated with vendors to secure best prices for parts and supplies.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Planned, performed and implemented Lean and Six Sigma process improvement initiatives to measure and eliminate defects in development and increase efficiency.
Education
MBA - MBA, Executive Coaching Specialization
Liberty University
Lynchburg, VA05-2025
Bachelor of Science - Business Administration, Management
Liberty University
Lynchburg, VA12-2022
Associate of Science - Business Administration, Entreperneurship
York Technical College
Rock Hill, SC12-2021
Skills
- Sales operation
- Solution selling
- Commercial account management
- Sales team training
- Superb time management
- Process optimization
- Goals and performance
- Strategic planning
- CRM software
- Continuous improvements
- Operations
- Contract development
Certification
Lean Manufacturing, Six Sigma Green Belt
Timeline
Sales Manager
Nance Tractor & Implement
06.2021 - Current
Service Manager
Nance Tractor & Implement
02.2020 - 09.2021
Lean Manufacturing, Six Sigma Green Belt
MBA - MBA, Executive Coaching Specialization
Liberty University
Bachelor of Science - Business Administration, Management
Liberty University
Associate of Science - Business Administration, Entreperneurship
York Technical College
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