Brittany Bento
New Bedford,MA
Summary
Dynamic leader with proven expertise in staff training and supervision, and a solid background in alcohol safety from tenure at Ciscos Brewery. Excelled in enhancing customer experiences, driving sales through upselling techniques, and fostering team collaboration. Bilingual with strong communication skills, significantly improved service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
Head Bartender
Ciscos Brewery
04.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Bartender Supervisor
Carmines at Candleworks
11.2018 - 10.2022
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Nunos
03.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Communicated with clients to understand interpreting needs and provide best service possible.
Education
Nursing
Bristol Community College
New Bedford, MASkills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Cash handling expertise
- Attentive service
- Strong Communication Skills
- Wine and liquor knowledge
- Retaining information
- Sales and Upselling Techniques
- Hospitality service expertise
- Bilingual fluency
Languages
Portuguese
Professional Working
Timeline
Head Bartender
Ciscos Brewery
04.2023 - 10.2024
Server
Nunos
03.2021 - 07.2022
Bartender Supervisor
Carmines at Candleworks
11.2018 - 10.2022
Nursing
Bristol Community College
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