Brittany Berain
Denton,Texas
Summary
Results-driven supervision professional with a strong track record in leadership, management, and customer relations. Expertise in quality control, supply management, and scheduling, ensuring optimal operational efficiency. Proven ability to foster a positive work environment while exceeding performance expectations. Exceptional multitasking and communication skills enhance team collaboration and productivity.
Overview
9
9
years of professional experience
Work History
Scheduling Manager
North Texas Orthopedics & Spine center
08.2018 - 03.2025
- Managing of scheduling/ front office department employees ensuring optimal workflow and customer scheduling needs/requests are met in a prompt and efficient manner aligning with physician's schedules and requests.
- Ensures company training policies mandated in the companies training manual are understood, maintained, and strictly adhered to by department employees.
- Management of department employee work schedules, requests for PTO, and any medical absences ensuring optimal employee conditions within the department.
- Forecasts staffing needs of department to advise on and supervise the hiring and onboarding of new employees within the department.
- Maintains and ensures company automatic call distribution system within the department is monitored and used in accordance with company policy to ensure customer satisfaction and effective communication with adjacent departments.
- Monitor employee performance and compile employee performance metrics in order to provide and mentor employees in career progression, as well as address any issues within the department to ensure a thriving and progressive work environment.
- Acts as a resource for other departments performing access functions and provides feedback regarding performance improvements.
- Ensures customers referrals are processed effectively through company IT and data systems in accordance with physician guidelines and insurance regulations ensuring customer needs are met and or issues are addressed and resolved in a timely and effective manner.
- Communication with higher echelon on issues such as workflow improvements, employee performance, and forecasting current department trends in order to improve functions within the department and cross-department functions.
Caregiver Lead
Plano Child Care Center
10.2015 - 07.2018
- Developed and implemented program policies and procedures in accordance with required activities.
- Evaluated, planned, developed, scheduled/or provided training to child care staff in accordance with federal, state, and local laws, licensing requirements, and regulations.
- Ensured child care staff strictly adhered to federal, state, and local licensing, and regulations requirements.
- Conferred with the parent(s) or legal guardian(s) of their enrolled child(ren) on a regular basis to inform of child(s) development, and address any concerns or issues from either party ensuring the optimal development and well-being of their child(ren).
- Procured and maintained child care equipment and supplies in accordance with federal, state, and local laws, regulations, and requirements.
- Prepared and maintained enrolled child records adhering to regulations and policies concerning the handling of a child's records.
Education
Diploma -
South Grand Prairie High School
05.2015
Skills
- Data Analytics
- Employee Mentoring
- Workflow Optimization
- Workforce Scheduling
- Information Technology Management
- Project Development
- Patient Scheduling
- Medical Terminology
- Scheduling software
- Customer relationship management
- Performance metrics analysis
- Team leadership
- Employee onboarding
- Problem solving
- Time management
- Conflict resolution
- Data analysis skills
- Performance reviews
- Confidentiality requirements
- Employee scheduling
- Calendar management
- Referral coordination
- Activity tracking
Timeline
Scheduling Manager
North Texas Orthopedics & Spine center
08.2018 - 03.2025
Caregiver Lead
Plano Child Care Center
10.2015 - 07.2018
Diploma -
South Grand Prairie High School
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