Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Berry

Kinsley,KS

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Alorica. Expert in customer service and computer proficiency, I significantly contributed to team efficiency and problem resolution. Skilled in organization and time management, I consistently deliver results beyond employer expectations, ensuring compliance and improving service quality without compromising efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Receptionist

Edwards County Hospital
06.2023 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Assitant Loan Ofificer

Advance America
09.2022 - 05.2023
  • Ensured compliance with federal regulations by staying current on industry updates and implementing necessary changes within the branch.
  • Assisted clients in understanding complex loan terms, fostering trust and confidence in their decision-making process.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.

Teller

Flagstar
10.2020 - 03.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Crew Member

Wendys Restaurant
03.2016 - 09.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Phone Agent

Alorica
08.2018 - 01.2019
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Contributed positively to team meetings; shared ideas and suggestions for improving customer service and overall team efficiency.
  • Streamlined call handling processes for improved efficiency and reduced average call time.

Education

High School Diploma -

East Jackson High School
Jackson, MI
05.2018

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer Service
  • File Organization
  • Computer Proficiency
  • Filing
  • Clerical Support

Timeline

Receptionist

Edwards County Hospital
06.2023 - 05.2024

Assitant Loan Ofificer

Advance America
09.2022 - 05.2023

Teller

Flagstar
10.2020 - 03.2022

Phone Agent

Alorica
08.2018 - 01.2019

Crew Member

Wendys Restaurant
03.2016 - 09.2020

High School Diploma -

East Jackson High School

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Brittany Berry