Brittany Best

Multi Client HR support for Corporate People Experience & Technology teams

• Developed and delivered manager capability training to increase performance management skills resulting in 10% decrease performance related grievances
• Reduced time and cost associated with performance management process by 15% through streamlining processes and implementing technology solutions.
• Conduct data analysis to support decision-making and strategy development in areas such as performance management, organization structure change and employee relations
• Collaborated to develop HR metrics dashboards to provide real-time data to provide insight and recommendations to management
• Utilized data analysis and reporting to identify trends in employee relations issues, resulting in development of targeted prevention strategies and improved culture

• Led building wide culture change initiative resulting in 20% increase in employee satisfaction as measured by employee engagement survey
• Implemented new on-boarding program resulting in a 30% reduction in time-to-productivity for new hires and increased new hire retention by 22%
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC
• Advised senior management on organizational development and change management initiatives.

• Continuously monitored and analyzed warehouse performance to identify opportunities for improvement such as standard work and process improvements, safety and cost savings
• Utilized data-driven methods to improve warehouse layout, resulting in 21% increase in space utilization
• Led and coached team members to achieve their personal and professional goals, resulting in high morale and low turn over rate
• Developed new operational on-boarding program and trained new managers resulting in an increase in time-to-productivity time by 10% and reduced new manager turnover rate

• Implemented and managed various HR programs including recruitment, on-boarding, performance management and employee relations
• Assisted with employee relations investigations and case management
• Managed employee data and maintained accurate and updated HR files
• Collaborated with management to develop and execute training and development programs