Brittany Bevans
Keizer,OR
Summary
A dedicated Customer Service Specialist, who wholeheartedly embraces the transformative potential of empathy, compassion, and community involvement to make a difference in the lives of customers. As a business professional I am prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/Operator Manager
144 Miracles Reiki And Wellness
07.2022 - Current
- Established foundational processes for business operations in a heart centered work environment
- Small business owner dedicated to making a difference in clients lives through continues training and community outreach
- Attending community events, and fairs to promote business
- Created website and online store design, social media page and all promotional materials
- Teacher and practitioner of Reiki healing methods
Director of Retail Dining
University of Idaho/ Compass Group
07.2021 - 06.2022
- Re-opened all seven University dining locations after COVID shutdown. Onboarded, trained and directed a team of over 140 person team of dining service associates and students
- Created unique job positions for students with disabilities, autism spectrum disorder, and learning disabilities
- Hired, trained and coached 8 retail supervisors to maintain exceptional standards in safety, training and sanitation
- Collaborated with University leadership to guide operational strategy
- Conducted orientation sessions and organized on-the-job training for new hires
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
General Manager of Operations
Gilgamesh Brewing
01.2019 - 08.2021
- Multi-Unit restaurant manager with proven results of building a diverse and inclusive team environment
- Developed training protocols for all new staff and management
- Opened new locations during COVID pandemic- Hired, trained, put processes in place with staff shortages, while maintaining high safety and sanitation practices and passing two OSHA inspections
- Manages all salaried managers while controlling daily operations of one home store
- Oversees all P&L, budgets, scheduling and administration duties
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Designed modern employee recognition program which boosted productivity and improved morale
MIT Training Manager
Red Robin
01.2015 - 01.2019
- MIT Training Manager who has a passion for training and is responsible for training ten managers for the company with a two month training process
- Mentored and motivated team members to achieve challenging business goals
- Resolved problems promptly to elevate customer approval
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
Education
Certificate - Veterinary Technology
Portland Community College
Portland, OR05.1996
Skills
- Customer Focused
- Training and Development
- New Store Openings
- Inventory & Sales Projection
- Operations Management
- Inclusive & Empowering Management Style
Certification
- Trauma Informed Care Certification Trauma Informed Oregon 2024
Timeline
Owner/Operator Manager
144 Miracles Reiki And Wellness
07.2022 - Current
Director of Retail Dining
University of Idaho/ Compass Group
07.2021 - 06.2022
General Manager of Operations
Gilgamesh Brewing
01.2019 - 08.2021
MIT Training Manager
Red Robin
01.2015 - 01.2019
- Trauma Informed Care Certification Trauma Informed Oregon 2024
Certificate - Veterinary Technology
Portland Community College
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