Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Sentara Healthcare
12.2022 - Current
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Restaurant Manager
Lazy Parrot Backyard BBQ
02.2019 - 05.2023
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Reconciled cash and credit card transactions to maintain accurate records.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Correctly calculated inventory and ordered appropriate supplies.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Assisted in development and implementation of new menus to offer variety and options to customers.
Managed staff schedules and maintained adequate coverage for all shifts.
EMT-Basic
Sentara Healthcare
11.2018 - 12.2022
Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
Reduced response times by maintaining a well-organized ambulance stocked with necessary supplies for various emergency scenarios.
Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Performed medical assessments, including airway management and splinting of fractures.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Recruiting Assistant
Integral Consulting Services
09.2019 - 09.2020
Enhanced candidate experience by implementing personalized follow-up communication strategies.
Streamlined recruitment processes for increased efficiency and reduced time-to-fill ratios.
Collaborated with hiring managers to develop job descriptions and identify ideal candidate profiles.
Optimized job postings for improved visibility on relevant job boards and social media platforms.
Managed applicant tracking system, ensuring accurate data entry and timely updates in the recruitment pipeline.
Prescreened candidates through phone interviews to determine suitability for roles, leading to better-quality shortlists for hiring managers.
Scheduled interviews and coordinated logistics between candidates and hiring teams, resulting in smoother interview processes.
Assisted with onboarding activities, facilitating a positive experience for new hires during their transition into the company culture.
Certified Nursing Assistant
Sentara Healthcare
09.2016 - 11.2018
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Assisted nurses with wound care procedures ensuring proper healing processes took place.
Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.