Brittany Bickley
Stollings,WV
Summary
Reliable Customer Service Coordinator/Keyholder with a record of successfully contributing to team goals. Merchandising and cash office experience.
Overview
19
19
years of professional experience
Work History
Cashier
Lowe's
09.2019 - 09.2021
- Processed sales, returns, online orders and gift card activations using POS system.
- Greeted customers in an enthusiastic and friendly manner while quickly determining their needs.
- Maintained current knowledge of store promotions and communicated sales to customers.
- Promoted store branded credit cards by detailing the benefits, answering questions and redirecting objections to highlight positive aspects.
- Processed 609 credit card applications in 2020.
- Recognized as Lowe's Top Cashier in 2020, out of 47,000 cashiers.
Customer Service Coordinator/Keyholder
T.J. Maxx
04.2010 - 01.2018
- Responsible for the training in all customer service areas.
- Reviewed OSAT and KPI reports in order to identify opportunities and formulate solutions.
- Developed a program to help increase credit card sales at store level. Program went on to become a regional initiative.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Accepted and processed customer returns.
- Trained and mentored new employees.
- Greeted customers promptly.
- Processed cash, credit, debit and check payments.
- Received and counted money.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled all customer relations issues in accordance with company policies.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Awarded President's Club Award 3 years in a row, 2015, 2016, and 2017.
Housekeeping Supervisor
Ashland Town Center Mall
11.2005 - 05.2010
- Polished all metal hardware fixtures.
- Cleaned and buffed tile floors using industrial cleaning equipment.
- Polished glass surfaces and windows.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Removed waste paper and other trash from the premises to designated area.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Swept and washed all hard surface floors.
- Rotated linens in storerooms and replenished supplies when they were low.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Trained new members of the housekeeping crew.
- Assisted with scheduling.
Customer Experience Coordinator/Keyholder
TJ Maxx
05.2022 - Current
- Monitored Front End team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
Sociology/Criminology
Ashland Community & Technical College
Ashland, KYSkills
- Customer service-oriented
- Excellent communication skills
- Quick learner
- Trusted key holder
- Goal-oriented
- Strong work ethic
- Effective problem solver
- Skilled trainer
- Basic administrative knowledge
- Self-motivated
- People-oriented
- Reliable
Timeline
Customer Experience Coordinator/Keyholder
TJ Maxx
05.2022 - Current
Cashier
Lowe's
09.2019 - 09.2021
Customer Service Coordinator/Keyholder
T.J. Maxx
04.2010 - 01.2018
Housekeeping Supervisor
Ashland Town Center Mall
11.2005 - 05.2010
Sociology/Criminology
Ashland Community & Technical College