Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Blackett

Syracuse,NY

Summary

Dependable Customer Service Representative with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

8
8
years of professional experience

Work History

Overnight Stocker

Walmart
11.2022 - Current
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Interacted with guests in friendly and knowledgeable way.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Hotel Front Desk Agent

Best Western Plus East Syracuse
11.2020 - 01.2023
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Theatre Usher

Linden Blvd Multiplex Cinemas
10.2016 - 03.2020
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Directed ticket holders to seats and facility locations.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Worked with other staff members to facilitate smooth flow of operations.

Office Assistant

Bronx Wellness Center
09.2015 - 10.2016
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.

Education

High School Diploma -

Bronx Community High School
Bronx, NY
09.2016

Skills

  • Business Writing
  • Document Meetings
  • Billing and Coding
  • Documentation
  • Customer Service
  • Multi-line Phone Systems
  • Attention to Detail
  • Reservation Management
  • Payment Processing
  • Word Processing and Design
  • Filing
  • Strong Problem Solver

Timeline

Overnight Stocker

Walmart
11.2022 - Current

Hotel Front Desk Agent

Best Western Plus East Syracuse
11.2020 - 01.2023

Theatre Usher

Linden Blvd Multiplex Cinemas
10.2016 - 03.2020

Office Assistant

Bronx Wellness Center
09.2015 - 10.2016

High School Diploma -

Bronx Community High School

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Brittany Blackett