Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Blackstock

Houston,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Process Associate

Genpact
02.2021 - 09.2023
  • Streamlined processes by identifying inefficiencies and implementing improvements.
  • Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Implemented organizational strategies to maintain a clean, efficient workspace.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.
  • Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
  • Provided exceptional customer service when interacting with clients or vendors during process execution tasks.

Customer Service Representative

Foundever
11.2020 - 12.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Foundever
09.2020 - 11.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Cashier/Gas Station Attendant

Circle K Gas Station
05.2013 - 12.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

General Manager

BorMotorSports
11.2005 - 04.2013
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Developed and implemented strategies to increase sales and profitability.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Was in charge of weekly payroll management and submission.
  • Ensured all paperwork was correct when financing mopeds\ motorcycles.
  • Correctly filed for Tax, Title, & License, Registered all mopeds\ motorcycles.

Education

GED -

Lone Star College North Harris
Houston, TX
12.2007

Skills

  • Paperwork Processing
  • Dispute Resolution
  • Call Management
  • Customer Rapport
  • Customer Service
  • Written and Oral Communication
  • Email management software
  • Troubleshooting
  • Data entry
  • Logging call information
  • Complaint Resolution
  • Documentation and reporting
  • Microsoft Office

Timeline

Process Associate

Genpact
02.2021 - 09.2023

Customer Service Representative

Foundever
11.2020 - 12.2020

Customer Service Representative

Foundever
09.2020 - 11.2020

Cashier/Gas Station Attendant

Circle K Gas Station
05.2013 - 12.2013

General Manager

BorMotorSports
11.2005 - 04.2013

GED -

Lone Star College North Harris

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Brittany Blackstock