Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Brittany Bland

Gresham,OR

Summary

Compassionate caregiver with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Caregiver/ Admin Designee

Home Care Heroes LLC
Gresham, US
10.2023 - Current
  • Provide compassionate care and administrative support, ensuring client comfort and well-being, while maintaining accurate records and coordinating care plans.
  • Perform 90-day home visits with the client to check in on their well-being and update care plans as needed.
  • Monitored health and well-being of clients and reported significant health changes.
  • Drove clients to doctors' appointments and social outings.
  • Assist with meal planning to meet nutritional plans.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Maintain a clean and well-organized environment for client happiness and safety.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Monitor vital signs and medication use, documenting variances and concerning responses.
  • Followed care plan and directions to administer medications.

Business Development Manager/ Deal Administrator

Ron Tonkin Honda
Portland, US
08.2019 - 05.2023
  • Record all new and used retail and wholesale transactions daily.
  • Load and record all dealer trades and wholesale transactions.
  • Verify that commission calculations are correct based on specific pay plans for assigned stores.
  • Break down the deal, and submit funding packages to the banks.
  • Flooring payoffs and reconciliation.
  • Factory incentive reconciliation.
  • Review assigned schedules for accuracy.
  • Performed proactive outbound calls to schedule regular maintenance, recall notifications and preventive services.
  • Met pre-set guidelines for weekly appointments, shows, and outbound calls.
  • Followed BDC scripts and guidelines for inbound and outbound calls.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Scheduled service appointments for new and returning customers.
  • Oversee a small department of four people.

Caregiver

ComForCare
West Linn, US
06.2018 - 06.2019
  • Assisted clients with maintaining good personal hygiene.
  • Assisted with meal planning to meet nutritional plans.
  • Followed safe lifting and transferring techniques to transport residents.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

BDC- Customer Service Rep

Mercedes-Benz of Portland
Portland, US
09.2017 - 06.2018
  • Resolved customer service issues as needed.
  • Greeted patients and provided friendly customer service.
  • Provided excellent customer service to all guests.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Handled inbound and outbound calls.
  • Scheduling new and returning customers' appointments.
  • Processed customer payments quickly and returned exact change and receipts.
  • Performed other duties as assigned by management.

BDC- Customer Service Rep

Toyota of Portland
Portland, US
04.2016 - 09.2017
  • Resolved customer service issues as needed.
  • Greeted patients and provided friendly customer service.
  • Provided excellent customer service to all guests.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Handled inbound and outbound calls.
  • Scheduling new and returning customers appointments.
  • Performed other duties as assigned by management.

Education

Bachelor's degree - Accounting and Finance

Southern New Hampshire University
01-2022

Medical Administrative Assistant -

Carrington College
Portland
05.2017

Diploma -

Rosemary Anderson High School
06.2014

Skills

  • Senior Care
  • Communication skills
  • Accounting software
  • Microsoft Office
  • Receptionist
  • Home Care
  • Microsoft Excel
  • Caregiving
  • Alzheimer's Care
  • Office Administration
  • Meal Preparation
  • Medication administration
  • Journal Entries
  • Office management
  • Data Entry
  • General Ledger Accounting
  • Medical Office Experience
  • Management
  • Office experience
  • Dementia Care
  • Customer service
  • Customer Service
  • Bank Reconciliation
  • Cashiering
  • Administrative Experience
  • Scheduling
  • Filing
  • HIPAA

Certification

  • Medical Administrative Assistant, Current
  • CPR/First Aid, Current
  • Driver's License, Current

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Caregiver/ Admin Designee

Home Care Heroes LLC
10.2023 - Current

Business Development Manager/ Deal Administrator

Ron Tonkin Honda
08.2019 - 05.2023

Caregiver

ComForCare
06.2018 - 06.2019

BDC- Customer Service Rep

Mercedes-Benz of Portland
09.2017 - 06.2018

BDC- Customer Service Rep

Toyota of Portland
04.2016 - 09.2017

Bachelor's degree - Accounting and Finance

Southern New Hampshire University

Medical Administrative Assistant -

Carrington College

Diploma -

Rosemary Anderson High School

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