Brittany Bland
Gresham,OR
Summary
Experienced with managing client relationships and improving service levels. Utilizes strong leadership and effective communication to foster team collaboration. Track record of resolving client issues efficiently and enhancing client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Care Supervisor
Family Resource Home Care
02.2025 - Current
- Conduct assessments for potential clients to understand their needs.
- Build trust with clients and their families.
- Present customized care plans to bring in new clients and update care plans as clients needs change.
- Maintain strong relationships with current clients.
- Monitor clients' health conditions and needs.
- Provide exceptional customer service and address concerns.
- Regularly visit clients to assess their well-being.
- Keep accurate client documentation.
- Give clear directions for caregivers.
- Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
- Identify opportunities to increase billable hours and services.
- Implement marketing initiatives to attract new clients.
Caregiver/ Admin Designee
Home Care Heroes LLC
10.2023 - 02.2025
- Provide compassionate care and administrative support, ensuring client comfort and well-being, while maintaining accurate records and coordinating care plans.
- Perform 90-day home visits with the client to check in on their well-being and update care plans as needed.
- Monitored health and well-being of clients and reported significant health changes.
- Drove clients to doctors' appointments and social outings.
- Assist with meal planning to meet nutritional plans.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Maintain a clean and well-organized environment for client happiness and safety.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Monitor vital signs and medication use, documenting variances and concerning responses.
- Followed care plan and directions to administer medications.
Business Development Manager/ Deal Administrator
Ron Tonkin Honda
08.2019 - 05.2023
- Record all new and used retail and wholesale transactions daily.
- Load and record all dealer trades and wholesale transactions.
- Verify that commission calculations are correct based on specific pay plans for assigned stores.
- Break down the deal, and submit funding packages to the banks.
- Flooring payoffs and reconciliation.
- Factory incentive reconciliation.
- Review assigned schedules for accuracy.
- Performed proactive outbound calls to schedule regular maintenance, recall notifications and preventive services.
- Met pre-set guidelines for weekly appointments, shows, and outbound calls.
- Followed BDC scripts and guidelines for inbound and outbound calls.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Scheduled service appointments for new and returning customers.
- Oversee a small department of four people.
Caregiver
ComForCare
06.2018 - 06.2019
- Assisted clients with maintaining good personal hygiene.
- Assisted with meal planning to meet nutritional plans.
- Followed safe lifting and transferring techniques to transport residents.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
BDC- Customer Service Rep
Mercedes-Benz of Portland
09.2017 - 06.2018
- Resolved customer service issues as needed.
- Greeted patients and provided friendly customer service.
- Provided excellent customer service to all guests.
- Updated customer accounts, addresses and contact information within call management databases.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Handled inbound and outbound calls.
- Scheduling new and returning customers' appointments.
- Processed customer payments quickly and returned exact change and receipts.
- Performed other duties as assigned by management.
BDC- Customer Service Rep
Toyota of Portland
04.2016 - 09.2017
- Resolved customer service issues as needed.
- Greeted patients and provided friendly customer service.
- Provided excellent customer service to all guests.
- Updated customer accounts, addresses and contact information within call management databases.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Handled inbound and outbound calls.
- Scheduling new and returning customers appointments.
- Performed other duties as assigned by management.
Education
Bachelor's degree - Accounting and Finance
Southern New Hampshire University
01-2022
Medical Administrative Assistant -
Carrington College
05.2017
Diploma -
Rosemary Anderson High School
06.2014
Skills
- Senior Care
- Communication skills
- Accounting software
- Microsoft Office
- Receptionist
- Home Care
- Microsoft Excel
- Caregiving
- Alzheimer's Care
- Office Administration
- Meal Preparation
- Medication administration
- Journal Entries
- Office management
- Data Entry
- General Ledger Accounting
- Medical Office Experience
- Management
- Office experience
- Dementia Care
- Customer service
- Customer Service
- Bank Reconciliation
- Cashiering
- Administrative Experience
- Scheduling
- Filing
- HIPAA
- Customer relations
- Delegation and supervision
- Document review
- Lead management
- In-home assessment
- Teamwork and collaboration
Certification
- Medical Administrative Assistant, Current
- CPR/First Aid, Current
- Driver's License, Current
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Education
true
Timeline
Client Care Supervisor
Family Resource Home Care
02.2025 - Current
Caregiver/ Admin Designee
Home Care Heroes LLC
10.2023 - 02.2025
Business Development Manager/ Deal Administrator
Ron Tonkin Honda
08.2019 - 05.2023
Caregiver
ComForCare
06.2018 - 06.2019
BDC- Customer Service Rep
Mercedes-Benz of Portland
09.2017 - 06.2018
BDC- Customer Service Rep
Toyota of Portland
04.2016 - 09.2017
Medical Administrative Assistant -
Carrington College
Diploma -
Rosemary Anderson High School
Bachelor's degree - Accounting and Finance
Southern New Hampshire University
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