Summary
Overview
Work History
Education
Skills
Certification
Phone
Accomplishments
Timeline
Generic

Brittany Bolt

Jonesboro,GA

Summary

Dedicated healthcare professional with over 5 years of experience in patient access, scheduling, and front office operations. Proven expertise in managing patient interactions and streamlining scheduling processes, resulting in enhanced patient satisfaction. Proficient in healthcare management systems like Epic and Spok, as well as skilled in medical billing and insurance verification. Committed to delivering exceptional care experiences while supporting healthcare teams to achieve their operational objectives. Ambitious academic discipline student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies, and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Office Specialist - Urogynecology Specialty Office

Wellstar Health System
06.2024 - Current
  • Manage patient check-ins and check-outs, ensuring accuracy in patient records and appointment scheduling (both in-office and telemedicine)
  • Update and verify insurance information, ensuring correct billing and coverage details
  • Handle referrals and assist patients with the referral process, ensuring timely processing
  • Support FMLA paperwork and coordinate changes to provider schedules, adjusting patient appointments as necessary

Front Office Specialist - Primary Care

Wellstar Health System
12.2023 - 06.2024
  • Handled check-ins and check-outs for patients, ensuring all necessary information was updated and processed
  • Scheduled appointments, answered patient phone calls, and coordinated communication between patients and providers
  • Sent Epic nurse messages to address patient inquiries and follow-ups
  • Managed referrals, ensuring timely responses to patient needs and accurate documentation
  • Verified insurance details and processed medical records and billing information, including CPT codes

Operator Services Department

Emory Healthcare
01.2022 - 12.2023
  • Provided centralized operator services across all Emory Healthcare facilities, assisting callers with navigation to the appropriate departments
  • Managed peer-to-peer calls, paging, and emergency code lines, ensuring timely and accurate communication during critical situations
  • Confirmed patient appointment details, providing clarity on schedules to improve patient satisfaction
  • Trained new hires on operational procedures, call handling, and healthcare systems like Epic and Spok
  • Utilized Epic and Spok systems effectively to manage calls, schedule confirmations, and after-hours paging

Patient Access Specialist

Emory Healthcare
01.2019 - 01.2022
  • Coordinated scheduling and managed patient appointments for multiple departments, including Urology, Human Genetics, Interventional Radiology, The Emory Pain Clinic, and the COVID-19 testing and vaccination teams
  • Addressed patient concerns, including scheduling, medication requests, and clinical inquiries, ensuring a seamless experience on every call
  • Supported team-building efforts by contributing to morning meetings, assisting with team notes, and fostering a collaborative work environment
  • Played a key role in COVID-19 scheduling, using multiple scheduling tools to ensure timely and accurate appointment management
  • Participated in a study team evaluating the impact of telemedicine scheduling on patient outcomes

Education

Some College (No Degree) - Associate of Science in Ins. Billing And Coding

Herzing University
Atlanta, GA

Skills

  • Healthcare Software: Epic
  • Healthcare Software: Spok
  • Patient Scheduling & Coordination
  • Medical Billing & Coding
  • Insurance Verification & Referrals
  • Staff Training & Onboarding
  • Communication & Patient Relations
  • Emergency Code Response & Paging
  • Healthcare Record Management
  • Team Collaboration & Efficiency
  • File organization
  • Patient Advocacy
  • Medical terminology
  • Records management
  • Patient care
  • Clerical support
  • Appointment scheduling
  • Time management proficiency
  • Healthcare terminology
  • Insurance collaboration
  • Records maintenance
  • Document management
  • Calendar management
  • Meeting preparation
  • Problem-solving capacity
  • Introductory Accounting Knowledge

Certification

  • Epic Certification (if applicable)
  • HIPAA Compliance Certification
  • Other relevant certifications (if applicable)

Phone

cell, 470-998-0993

Accomplishments

  • Annual Wellness Champion

Timeline

Front Office Specialist - Urogynecology Specialty Office

Wellstar Health System
06.2024 - Current

Front Office Specialist - Primary Care

Wellstar Health System
12.2023 - 06.2024

Operator Services Department

Emory Healthcare
01.2022 - 12.2023

Patient Access Specialist

Emory Healthcare
01.2019 - 01.2022

Some College (No Degree) - Associate of Science in Ins. Billing And Coding

Herzing University

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