Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
BusinessAnalyst
Brittany Bonenfant

Brittany Bonenfant

Ludlow,MA

Summary

Highly efficient Administrative Coordinator supporting large academic department with multiple cost centers. Proven dynamic skillset with years of cohesive and effective performance. Ability to work in a high pressure, fast paced environment with accuracy and little supervision while fostering an inclusive, growth minded workplace. Proficient in University specific software including Windows-based applications, Drupal Content Management, social media, WordPress, Adobe, Canva, DocuSign and Zoom.

Overview

18
18
years of professional experience
8
8
years of post-secondary education

Work History

Clerk IV

University of Massachusetts Amherst
Amherst , MA
2017.05 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
  • Compiled and analyzed data to produce reports.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Input data into spreadsheets and databases.
  • Monitored and tracked budgets and expenses.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Assisted with onboarding of new employees.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Provided professional services and support in a dynamic work environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated leadership skills in managing projects from concept to completion.

Residential Counselor

Community Health Resources
Enfield , CT
2015.07 - 2017.10

• Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
• Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
• Coordinated activities and events to create safe, positive and inclusive environment.
• Assisted residents in achieving personal goals by facilitating access to community resources and services.
• Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
• Communicated behavior choices to residents by outlining positive and negative consequences of choices.
• Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
• Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
• Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
• Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
• Enforced policies and safety standards through building and room rounds.
• Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
• Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
• Participated in ongoing professional development opportunities to stay current on best practices within the field of residential counseling, enhancing overall effectiveness in role.

Special Projects Manager & Assistant to the Chair

CDP
Hartford , CT
2015.10 - 2016.09

• Supported Finance, Communications and Outreach staff.
• Maintained delicate relationships with party leaders, elected officials and campaigns.
• Mentored junior team members, fostering professional growth and enhancing overall team capabilities.
• Adapted quickly to changing circumstances during projects execution without compromising timelines or desired outcomes.
• Addressed complaints and inquiries from community members .
• Cultivated interpersonal skills by building positive relationships with others.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated creativity and resourcefulness through development of innovative solutions.
• Worked well in team setting, providing support and guidance.
• Gained strong leadership skills by managing projects from start to finish.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Greeted guests in with friendliness and professionalism.
• Worked flexible hours across night, weekend, and holiday shifts.
• Represented organization at public events, advocating for its mission and values in the community.
• Contributed to values, goals and strategic vision of organization.

Accounts Payable Clerk

J.Morrissey - Valvoline
Hartford , CT
2015.05 - 2015.10

• Maintained accurate financial records by regularly reconciling accounts payable transactions.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Handled day-to-day accounting processes to drive financial accuracy.

Accounts Payable Clerk

Accountemps - Operationfuel.org
Hartford , CT
2015.04 - 2015.05

• Reconciled and processed winter fuel applications for non-profit.
• Verified bills to corresponding accounts in effort to avoid duplication and approved invoices accordingly.
• Gathered, evaluated and summarized account data.
• Maintained historical records according to set policy and procedure.

Accounting & Compliance Assistant

CDP
Hartford , CT
2014.07 - 2014.11

• Aided in preparation of necessary documentation for timely submission to relevant authorities, avoiding penalties or fines.
• Supported internal audit initiatives, ensuring company alignment with industry standards and best practices.
• Collaborated with cross-functional teams to address potential compliance concerns.
• Maintained up-to-date knowledge of applicable laws and regulations.
• Managed recordkeeping systems related to compliance activities ensuring easy access when needed.
• Created and maintained compliant work environment.
• Directly supported Director of Compliance in keeping within federal and state laws regarding formal political reporting, donor accounts and auditing.
• Communicated and maintained relationship with outside service specializing in political law and reporting.
• Entered and updated donor data using custom NGP software.
• Collected weekly timesheets from fellow team members, input time for check processing.
• Reconciled internal finances.
• Maintained confidentiality standards.

Contract Administration Analyst

Credit & Financial Services, Inc.
West Hartford , CT
2014.06 - 2014.07

• Assisted in managing assigned accounts for P&G brand accounting for royalties.
• Regularly communicated with customers, discussed billing and past due notices.
• Analyzed details of business contracts and accounted for tasks per agreement.
• Safeguarded interest of company while retaining open communication with vendors and upper management.
• Monitored account progress and solved any discrepancies.

Office Manager

Frank A. Schoenrock, CPA
Granby , CT
2013.01 - 2014.04

• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Managed interns, providing adequate training and written set of duties.
• Controlled incoming client correspondence, redesigned processes to help streamline existing procedures and enhanced overall reputation.
• Assisted accountants with data entry using tax-based software in accordance with federal and state regulations.
• Reconciled and analyzed company financial accounts.
• Optimized payroll entries, employee benefits, withholdings and disbursement of checks each week.

United States Probation Intern

United States Probation
Hartford , CT
2012.06 - 2012.08

• Assisted all Probation Officers in daily office duties with occasional client visits in local detention facilities, court proceedings and preliminary interviews.
• Retrieved background investigations and created corresponding reports for assigned officer.
• Conducted client and family interviews in preparation for Pre-Trail reports.
• Maintained confidentiality at all times to protect clients and organizations core value with compliance and safety procedures.
• Preserved and fostered positive environment with mutual respect.
• Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
• Evaluated people on probation to determine best course of rehabilitation.
• Completed reports on behalf of court and associated legal entities.
• Developed rapport with probationers, fostering trust while maintaining professional boundaries.

Education

Master of Science - Forensic Psychology

Arizona State University
Glendale, AZ
12.2019

Bachelor of Science - Criminal Justice, Minor In Sociology

University of Hartford
West Hartford, CT
2010.08 - 2014.05

Associate of Science - Criminal Justice, General Studies, Criminal Justice Certificate

Manchester Community College
Manchester, CT
2006.08 - 2010.05

Skills

  • Public Relations
  • Vendor Management
  • Account Management
  • Market Research
  • Content Marketing
  • Direct Marketing
  • Drupal Content Management
  • University Specific Fiance Systems
  • Software Licenses and Contracts
  • Database Management
  • Strategic Planning
  • Analytical
  • Regulatory Compliance
  • Organization & Time Management
  • Prioritization
  • Team Collaboration
  • Operations Support
  • Inventory Assessment
  • Troubleshooting
  • Problem-Solving
  • Project Planning
  • Event & Activity Planning
  • Data Entry
  • Expense Reports
  • Self-Directed
  • Resourceful
  • Critical Thinking
  • Social Perceptiveness

Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Work-life balanceCompany CultureCareer advancementWork from home optionPaid time offPersonal development programsPaid sick leaveHealthcare benefitsFlexible work hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Clerk IV

University of Massachusetts Amherst
2017.05 - Current

Special Projects Manager & Assistant to the Chair

CDP
2015.10 - 2016.09

Residential Counselor

Community Health Resources
2015.07 - 2017.10

Accounts Payable Clerk

J.Morrissey - Valvoline
2015.05 - 2015.10

Accounts Payable Clerk

Accountemps - Operationfuel.org
2015.04 - 2015.05

Accounting & Compliance Assistant

CDP
2014.07 - 2014.11

Contract Administration Analyst

Credit & Financial Services, Inc.
2014.06 - 2014.07

Office Manager

Frank A. Schoenrock, CPA
2013.01 - 2014.04

United States Probation Intern

United States Probation
2012.06 - 2012.08

Bachelor of Science - Criminal Justice, Minor In Sociology

University of Hartford
2010.08 - 2014.05

Associate of Science - Criminal Justice, General Studies, Criminal Justice Certificate

Manchester Community College
2006.08 - 2010.05

Master of Science - Forensic Psychology

Arizona State University
Brittany Bonenfant