Brittany Boone
Kingsport,TN
Summary
Proven Behavioral Health Technician II and Manager with a track record of enhancing patient outcomes and team performance at Woodridge Psychiatric Hospital. Specializes in conflict de-escalation and crisis handling, improving patient safety and satisfaction. Demonstrates strong leadership in mentoring staff and implementing evidence-based interventions. Expert in documentation and mental health support, driving significant improvements in care and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician II
Woodridge Psychiatric Hospital
Johnson City, TN
03.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
Manager
Bojangles' Restaurants
Myrtle Beach, SC
12.2008 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Lpn Nursing - Nursing
Tennessee College of Applied Technology - Elizabethton
Elizabethton, TNGED -
Asheville Buncombe Technical Community College
Asheville, NC2007
Skills
- Conflict de-escalation
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Client Transportation
- Conflict Resolution
- Crisis handling
- Patient Observation
- Group facilitation
- Case Documentation
- Rounds management
- Substance abuse experience
- Patient Assessment
- Behavior Modification Techniques
- Suicide Prevention
- Emergency Response
- Infection control understanding
- Co-occurring disorders knowledge
Accomplishments
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
Certification
QRS certification
BLS certification
Narcan trained
Handle with care de-escalation and physical trained
CNA certified
Timeline
Behavioral Health Technician II
Woodridge Psychiatric Hospital
03.2023 - Current
Manager
Bojangles' Restaurants
12.2008 - 08.2022
Lpn Nursing - Nursing
Tennessee College of Applied Technology - Elizabethton
GED -
Asheville Buncombe Technical Community College