Brittany Borelli
Las Vegas,NV
Summary
Administrative Assistant with extensive experience in remote support and project coordination. Proficient in managing communication systems and creating procedural documentation. Expertise in fostering interdepartmental collaboration and training team members for optimal performance.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
University of Nevada Las Vegas
Las Vegas, USA
01.2019 - Current
- Manage ticketing systems to improve response times and customer satisfaction.
- Process and audit telecom and wireless billing in line with internal guidelines, ensuring accuracy and compliance.
- Coordinate department communications for seamless account setups and number changes.
- Develop comprehensive SOPs and training materials to enhance team efficiency and knowledge retention.
- Train and mentor new Administrative Assistants, fostering a supportive learning environment.
Project Coordinator
Iovino Masonry
Las Vegas, USA
01.2016 - 01.2019
- Coordinated material procurement for concurrent masonry projects, ensuring timely supply delivery for installations.
- Managed creation and distribution of Job Start Packets and job numbers to facilitate project planning.
- Processed accounts receivable and project billing, maintaining accurate financial records for block wall projects.
- Assisted Chief Estimator with bid preparation and quantity takeoffs for new project proposals.
Education
Bachelor of Arts - Criminal Justice
University of Nevada Las Vegas
08-2023
Skills
- Project and workflow coordination
- Document and ticket management
- Administrative support
- Interdepartmental collaboration
- Standard operating procedures
- Training resource development
- Procedural documentation
- Communication tools: Slack and Zoom
- Microsoft 365 and Google Workspace
- Ticketing systems
Projects
Telecom Billing System Migration, Lead Admin Support / Workflow Coordinator Standard Operating Procedure (SOP) Overhaul, Documentation Lead / Training Coordinator
Timeline
Administrative Assistant
University of Nevada Las Vegas
01.2019 - Current
Project Coordinator
Iovino Masonry
01.2016 - 01.2019
Bachelor of Arts - Criminal Justice
University of Nevada Las Vegas
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