BRITTANY BOSCALJON
WADSWORTH
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
11
11
years of professional experience
Work History
Virtual Assistant
Flo2glo Wellness
Wadsworth
05.2022 - 02.2024
- Created invoices and tracked payments received from customers.
- Assisted in the development of marketing materials such as brochures and flyers.
- Maintained a database of client information including contact details, preferences..
- Updated website content with new products or services offered by the company.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Received, reviewed, and processed client intake paperwork.
Registration
Emerge Counseling Ministries
Akron
06.2016 - 10.2020
- First hand contact with clients
- Handled insurance information and billing quotes
- Knowledge in using multiple programs to enter client information
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
PHONE REPRESENTATIVE
Infocision
05.2015 - 05.2016
- Handled business account through to set up
- Providing proactive customer relationships
- Problem solving and de-escalating complaints
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Phone Representative
Vertex business
01.2014 - 04.2015
- Handled billing calls and orders
- Exceptional mentoring skills for newer agents
- Extensive knowledge and experience with different computer programs
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
PHONE REPRESENTATIVE
Teletech-Red cross
Uniontown
02.2013 - 04.2015
- Handled billing calls and orders
- Extensive knowledge and experience with different computer programs
- Responsible for printing out certification cards
Education
High school diploma -
Assiocate of arts - general
Stark State College
01.2021
Uniontown Area High School
01.2011
Skills
- Multitasking and Prioritization
- Appointment Scheduling
- Documentation and Reporting
- Insurance Verification
- Payment Processing
- Patient Transfer Coordination
- Client Rapport
- Records Maintenance
- Time Management
- POS Systems
- Customer Service
- Data Entry
Timeline
Virtual Assistant
Flo2glo Wellness
05.2022 - 02.2024
Registration
Emerge Counseling Ministries
06.2016 - 10.2020
PHONE REPRESENTATIVE
Infocision
05.2015 - 05.2016
Phone Representative
Vertex business
01.2014 - 04.2015
PHONE REPRESENTATIVE
Teletech-Red cross
02.2013 - 04.2015
High school diploma -
Assiocate of arts - general
Stark State College
Uniontown Area High School