Brittany Boudreaux
Lafayette,LA
Summary
I have grown as an administrative professional with a strong background in administrative support and front office operations. Skilled in managing schedules, coordinating meetings, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results. Strong interpersonal skills, attention to detail, and ability to handle multiple tasks efficiently.
Overview
10
10
years of professional experience
Work History
Lead Front Office Coordinator
The Aesthetic Medicine and Anti-aging Clinics
12.2019 - Current
- Managed patient scheduling and appointment coordination for a medical practice.
- Handled financial transactions responsibly, collecting and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Trained new staff members on office procedures and software systems used for appointment scheduling and record-keeping.
- Collaborated with medical staff to develop efficient workflows that optimized patient flow through the clinic.
Pre-closer /Front Desk Receptionist
Bayou Title
09.2017 - 12.2019
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Managed multiple priorities effectively through disciplined task organization and time management skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Coordinator
The Cut House Salon
01.2015 - 09.2019
- Greeted visitors and customers upon arrival, offered assistance, and scheduled appointments for a large team of stylists.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
- Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
Education
Cosmetology/Esthetician License - Cosmetology
Cosmetology Training Center
Lafayette, LA01-2015
Skills
- Customer service expertise
- Filing
- Scheduling appointments
- Record preparation
- Maintaining confidentiality
- Filing understanding
- Time management proficiency
- Appointment confirmation
- Multitasking
Timeline
Lead Front Office Coordinator
The Aesthetic Medicine and Anti-aging Clinics
12.2019 - Current
Pre-closer /Front Desk Receptionist
Bayou Title
09.2017 - 12.2019
Front Desk Coordinator
The Cut House Salon
01.2015 - 09.2019
Cosmetology/Esthetician License - Cosmetology
Cosmetology Training Center
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