Brittany Boyette

• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
• Verified insurance coverage for services provided by the facility.
• Ensured accuracy of all data entered into computer system.
• Scanned documents into electronic medical records system.
• Reviewed eligibility responses to assess patient benefit level and prepare estimates.

● Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.

● Maintained accurate records of all collection activities in the computer system.

● Ensured compliance with applicable federal and state laws governing collections practices.

● Conducted skip tracing activities to locate missing debtors when needed.

● Negotiated credit extensions and waivers when necessary.

● Processed payments over phone and set up recurring drafts

• Provided customer service support to customers through phone and email inquiries.

● Resolved customer complaints in a timely and professional manner.

● Followed up with customers on pending orders and inquiries to ensure satisfaction.

● Tracked shipments and provided updates to customers as needed.

● Maintained records of customer interactions and transactions in CRM software.

● Adhered strictly to company's policies and procedures when interacting with customers.

● Educated customers about product features and benefits that best meet their needs.

● Verified accuracy of payment information, such as account numbers, amounts, and other details.