Overview
Work History
Education
Timeline
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Brittany Boylan

Clovis,NM

Overview

11
11
years of professional experience

Work History

Spa Manager

Star Spanged Spa
03.2021 - 12.2023
  • Enhanced customer satisfaction by implementing innovative spa services and treatments.
  • Streamlined appointment scheduling for improved efficiency and increased bookings.
  • Managed inventory control, reducing waste and lowering product costs.
  • Developed strong relationships with vendors to secure best pricing on products and supplies.
  • Created customized treatment plans for clients based on their individual needs and preferences.
  • Worked with suppliers to identify cost savings opportunities resulting i in reduced expenses.
  • Managed expenses and controlled costs through proper budget development and monitoring.

Receptionist

Pacific Wellness & Spa
06.2018 - 02.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Medical Assistant - Referral Services Tech.

Puyallup Tribal Health Authority
05.2015 - 12.2017
  • Improved patient experiences by efficiently managing referrals and maintaining organized medical records.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Medical Assistant

Paladina Health
05.2014 - 05.2015
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.

Medical Assistant

Sound Family Medicine
03.2013 - 05.2014
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

Education

Certification - Massage Therapy

Alexandar School of Natural Therapeutics
Tacoma, WA
08.2023

Certification - Esthetics

Euro Institute of Skin Care
Renton, WA
10.2020

Certification - Medical Assisting

Pima Medical Institute
Renton, WA
02.2013

Bachelor of Arts - English

Pacific Lutheran University
Tacoma, WA
05.2011

Timeline

Spa Manager

Star Spanged Spa
03.2021 - 12.2023

Receptionist

Pacific Wellness & Spa
06.2018 - 02.2020

Medical Assistant - Referral Services Tech.

Puyallup Tribal Health Authority
05.2015 - 12.2017

Medical Assistant

Paladina Health
05.2014 - 05.2015

Medical Assistant

Sound Family Medicine
03.2013 - 05.2014

Certification - Massage Therapy

Alexandar School of Natural Therapeutics

Certification - Esthetics

Euro Institute of Skin Care

Certification - Medical Assisting

Pima Medical Institute

Bachelor of Arts - English

Pacific Lutheran University
Brittany Boylan