Brittany Boylan
Clovis,NM
Overview
11
11
years of professional experience
Work History
Spa Manager
Star Spanged Spa
Puyallup, WA
03.2021 - 12.2023
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Managed inventory control, reducing waste and lowering product costs.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Created customized treatment plans for clients based on their individual needs and preferences.
- Worked with suppliers to identify cost savings opportunities resulting i in reduced expenses.
- Managed expenses and controlled costs through proper budget development and monitoring.
Receptionist
Pacific Wellness & Spa
University Place, WA
06.2018 - 02.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Medical Assistant - Referral Services Tech.
Puyallup Tribal Health Authority
Tacoma, WA
05.2015 - 12.2017
- Improved patient experiences by efficiently managing referrals and maintaining organized medical records.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assistant
Paladina Health
Tacoma, WA
05.2014 - 05.2015
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Medical Assistant
Sound Family Medicine
Puyallup, WA
03.2013 - 05.2014
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Education
Certification - Massage Therapy
Alexandar School of Natural Therapeutics
Tacoma, WA08.2023
Certification - Esthetics
Euro Institute of Skin Care
Renton, WA10.2020
Certification - Medical Assisting
Pima Medical Institute
Renton, WA02.2013
Bachelor of Arts - English
Pacific Lutheran University
Tacoma, WA05.2011
Timeline
Spa Manager
Star Spanged Spa
03.2021 - 12.2023
Receptionist
Pacific Wellness & Spa
06.2018 - 02.2020
Medical Assistant - Referral Services Tech.
Puyallup Tribal Health Authority
05.2015 - 12.2017
Medical Assistant
Paladina Health
05.2014 - 05.2015
Medical Assistant
Sound Family Medicine
03.2013 - 05.2014
Certification - Massage Therapy
Alexandar School of Natural Therapeutics
Certification - Esthetics
Euro Institute of Skin Care
Certification - Medical Assisting
Pima Medical Institute
Bachelor of Arts - English
Pacific Lutheran University