Brittany Bratsch
Houston,TX
Summary
Dynamic retail professional with extensive experience at Family Dollar, excelling in customer service and inventory management. Proven track record of enhancing team performance and driving sales growth through strategic merchandising and effective staff training. Recognized for fostering strong customer relationships and implementing successful loss prevention tactics, resulting in improved operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Family Dollar
05.2025 - Current
- Analyzed sales performance data to identify opportunities for growth and implemented strategies to increase revenue.
- Implemented customer engagement initiatives that improved satisfaction and loyalty within the store.
- Led team meetings to communicate goals, provide feedback, and foster a collaborative work atmosphere.
- Monitored daily sales trends and adjusted inventory accordingly to align with customer demand.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and developed staff on operational procedures and customer service standards to enhance team efficiency.
- Coordinated with suppliers to ensure timely delivery of products and maintained optimal stock levels.
- Executed visual merchandising strategies to create appealing product displays and improve customer engagement.
- Managed inventory processes, including stock counts and replenishment, to minimize loss and improve accuracy.
- Maintained operational compliance with company policies and procedures to ensure a safe shopping environment.
- Resolved customer complaints effectively to enhance the overall shopping experience and retain clientele.
- Collaborated with the Store Manager on promotional strategies and events to drive foot traffic.
- Maintained cleanliness and organization throughout the store to create a welcoming environment for customers.
- Identified training needs within the team and provided coaching to improve individual performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Store Manager
Family Dollar
07.2023 - 05.2025
- Developed staff training programs to enhance team performance and customer service skills.
- Implemented visual merchandising strategies to optimize product displays and attract customer attention.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Monitored sales performance to identify trends and opportunities for revenue growth.
- Coordinated seasonal promotions and events to drive customer engagement and sales.
- Established operational compliance protocols to maintain store standards and regulations.
- Fostered a positive workplace culture through effective team leadership and communication.
- Resolved operational issues quickly to maintain efficient store functionality.
- Analyzed customer feedback to enhance service offerings and improve overall customer experience.
- Trained staff on cash handling procedures to ensure accuracy and security in transactions.
- Optimized staffing schedules to align with peak customer traffic and operational needs.
- Collaborated with regional management to align store objectives with company goals.
- Maintained cleanliness and organization of the store to provide a welcoming shopping environment.
- Evaluated employee performance regularly to support staff development and career growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Store Manager
Family Dollar
03.2022 - 07.2023
- Trained and developed staff on operational procedures and customer service standards to enhance team efficiency.
- Coordinated with suppliers to ensure timely delivery of products and maintained optimal stock levels.
- Executed visual merchandising strategies to create appealing product displays and improve customer engagement.
- Managed inventory processes, including stock counts and replenishment, to minimize loss and improve accuracy.
- Maintained operational compliance with company policies and procedures to ensure a safe shopping environment.
- Resolved customer complaints effectively to enhance the overall shopping experience and retain clientele.
- Collaborated with the Store Manager on promotional strategies and events to drive foot traffic.
- Developed training materials for new hires, ensuring consistency in service and operational knowledge.
- Maintained cleanliness and organization throughout the store to create a welcoming environment for customers.
- Assisted in scheduling staff shifts to align with peak business hours and operational needs.
- Identified training needs within the team and provided coaching to improve individual performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Customer Service Representative
Family Dollar
01.2022 - 03.2022
- Assisted customers with product inquiries, ensuring accurate information was provided in a timely manner.
- Resolved issues by actively listening to customer concerns and offering effective solutions.
- Collaborated with team members to streamline processes and enhance overall service delivery.
- Provided training to new staff on customer service protocols and company policies.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Handled cash transactions accurately, ensuring proper cash management and reconciliation.
- Supported promotional campaigns by providing customers with information on current offers.
- Engaged with customers to foster a welcoming environment and enhance their shopping experience.
- Adapted to changing customer needs, providing personalized assistance to meet diverse requirements.
- Educated customers on store policies, ensuring clear understanding and compliance.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Crosby High School
Crosby, TX06.2010
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Stock management
- Store operations
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Display setup
- Loss prevention
- Employee coaching
- Sales expertise
- Strategic planning
- Relationship building and management
- Issue resolution
- Staff scheduling
- Transaction processing
- Stock rotations
- Inventory counting
- Order management
- Strategic merchandising
- Sales strategies
- Records management
- Shift scheduling
- Flexible schedule
- Scheduling coordination
- Records maintenance
- Incident reports
- Assignment delegation
- Database management
- Operations oversight
- Operations
- Performance evaluations
- Systems and software expertise
- Human resource policies
- Billing
- Vendor management
- Process improvements
- New hire training
- Verbal and written communication
- Cash auditing
- Inventory management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Operations management
- Delegating work
- Effective leader
- Scheduling
- Employee motivation
- Staff development
- Sales tracking
- Schedule management
- Relationship building
- Inventory tracking and management
- Recruitment
- Payroll administration and timekeeping
- Management team building
- Employee development
- Goal setting
- Training management
Timeline
Assistant Store Manager
Family Dollar
05.2025 - Current
Store Manager
Family Dollar
07.2023 - 05.2025
Assistant Store Manager
Family Dollar
03.2022 - 07.2023
Customer Service Representative
Family Dollar
01.2022 - 03.2022
High School Diploma -
Crosby High School