Summary
Overview
Work History
Education
Skills
Accomplishments
Current Attributes
Timeline
Generic

Brittany Breckenridge

LaBelle

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

6
6
years of professional experience

Work History

Supervisor

Insite
09.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Collected, arranged, and input information into database system.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Team Leader

Alta Resources
10.2022 - 09.2023
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members' feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage productivity and efficiency
  • Suggest and organize team building activities
  • Coaching each individual to their highest potential
  • Conducting performance reviews and yearly wage reviews
  • Recruitment and dismissal of employees when needed
  • Created new ideas for operation and evolvement of program

Senior Brand Ambassador

Alta Resources
11.2021 - 10.2022
  • Company Overview: Gateway, FL
  • Resolved escalated complaints and answered questions regarding policies and procedures
  • Mentored employees in complex issue resolution and drafted scripts for addressing conflict resolution
  • Collaborated with department leads and senior management to coordinate operations and drive improvements
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Assisted with mentoring new employees during and after training
  • Gateway, FL

Brand Ambassador

Alta Resources
05.2021 - 11.2021
  • Company Overview: Gateway, FL
  • Conferred with customers by telephone to provide product or service
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Made appropriate account corrections to resolve customer problems
  • Analyzed and collected customer information to prepare product or service reports
  • Read from scripts to promote uniformity and consistency in communications based on requirements of the program
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Gateway, FL

Shift Manager

Goodwill of SWFL
08.2019 - 05.2021
  • Set employee schedules and made staffing adjustments to get shifts covered
  • Tracked store inventories and replenished item levels by ordering new products
  • Documented absences and tardiness of assigned team members
  • Taught newly hired team members and shift managers business policies and procedures
  • Implemented corrective actions for substandard employee performance
  • Communicated important company information and policy changes to staff members
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
  • Established and maintained positive and professional employee relationships

Education

High School Diploma -

Labelle High School
Labelle, FL
06.2011

Skills

  • Customer service
  • Staff management
  • Goal oriented
  • Employee motivation
  • Complex Problem-solving
  • Staff development
  • Process monitoring and improvement
  • Conflict resolution
  • Expectation setting
  • Microsoft experience
  • Salesforce Experience
  • CRM Experience
  • Verbal and written communication
  • Coaching and mentoring
  • Payroll processing
  • Documentation and reporting
  • Employee development
  • Performance management
  • Self motivation

Accomplishments

  • Supervised team of 13 staff members.
  • Achieved performance and bonus levels for customer satisfaction as team

Current Attributes

  • Escalation Resolution for program
  • Leading Supervisor in engagement survey satisfactions with agents and customers
  • All Microsoft Programs Proficient


Timeline

Supervisor

Insite
09.2023 - Current

Team Leader

Alta Resources
10.2022 - 09.2023

Senior Brand Ambassador

Alta Resources
11.2021 - 10.2022

Brand Ambassador

Alta Resources
05.2021 - 11.2021

Shift Manager

Goodwill of SWFL
08.2019 - 05.2021

High School Diploma -

Labelle High School

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Brittany Breckenridge