Brittany Breedlove
Irrigon,OR
Summary
Highly motivated and results-oriented Customer Service Supervisor with 10+ years of experience in diverse industries, adept at leading and empowering teams to deliver exceptional customer experiences. Skilled in problem-solving, communication, conflict resolution, training, and building relationships. Proven ability to motivate and mentor team members, ensuring high levels of customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Customer Experience Manager
Oxygen, INC
07.2023 - 02.2024
- Calmed and resolved irate customer inquiries through phone calls, emails, and chat, ensuring their satisfaction
- Empowered customer support team by providing daily task supervision and assistance, promoting efficiency and problem-solving
- Championed customer concerns by representing the Customer Service department in interdepartmental Jira meetings, advocating for solutions.
Guarduan - Chat Team Lead
Oxygen, INC
02.2022 - 12.2023
- Juggled 3-5 simultaneous chat inquiries via Intercom while researching solutions and maintaining a 90%+ customer satisfaction rating
- Empowered new chat team members through coaching and mentorship, leading to faster problem resolution for customers
- Championed the development and implementation of key processes that streamlined chat team communication with customers and other departments, enhancing collaboration
- Ensured accurate and accessible data by meticulously maintaining customer contact notes and internal bank records, optimizing workflow efficiency
- Spearheaded dynamic communication with cardholders through chat, utilizing active listening and problem-solving skills to swiftly resolve account concerns.
General Manager
Farm Stand in the Gorge
09.2018 - 10.2020
- Led daily operations team to consistently deliver exceptional customer experiences
- Implemented a supplier evaluation system based on quality, timeliness, and compliance, resulting in cost optimization and improved operational efficiency
- Developed and implemented business strategies and operational systems to enhance customer satisfaction, team efficiency, and operational quality
- Forged and nurtured strong relationships with vendors and suppliers through ongoing communication and proactive outreach, ensuring reliable product supply and meeting customer needs
- Established, enforced, and continuously optimized internal policies and schedules to maximize operational efficiency and guarantee fulfillment of all daily customer demands.
Night Manager
Best Western
03.2018 - 09.2019
- Streamlined workflows: Continuously evaluated and optimized business operations to ensure efficient area coverage and maximize customer satisfaction
- Boosted customer engagement: Organized special events like receptions, promotions, and corporate lunches, fostering positive customer experiences and driving repeat business
- Empowered team success: Led and mentored team members, providing clear instruction and guidance on effective methods, operations, and procedures
- Cultivated customer loyalty: Resolved challenging customer complaints to ensure complete satisfaction, ultimately leading to increased retention and repeat business
- Maintained operational efficiency: Ensured accurate inventory management by calculating needs and placing timely orders for appropriate supplies
- Championed problem-solving: Proactively identified issues and skillfully resolved them to the satisfaction of all involved parties, minimizing disruptions and maintaining a positive environment.
Aviation Structural Mechanic
United States Navy
08.2010 - 08.2014
- Fabricated and installed aircraft skin components using sheet metal
- Adhered to special manufacturing treatments, coatings, and installation processes for highly sensitive materials
- Maintained aircraft instrumentation for accurate fuel quantity, altitude, and oil pressure readings
- Performed installation, rigging, and removal of flight control surfaces
- Additionally, fabricated and assembled metal components for aircraft skin repairs
- Disassembled, inspected, and replaced worn components within hydraulic systems
- Conducted comprehensive airframe, airfoil, and flight control maintenance, diligently logging all actions in the aircraft logbook
- Executed daily pre-flight and post-flight inspections on the flight line, focusing on hydraulic systems and flight control surfaces
- Removed corrosion and deposits from specialized aircraft surfaces, meticulously restoring them according to manufacturer protocols.
Education
Pre-Nursing -
Skagit Valley Community College
Oak Harbor, WA06.2016
Honors Courses -
Hood River Valley High School
Hood River, OR06.2010
Skills
- Management
- Complaint Resolution
- Cross-Functional Collaboration
- Excellent Verbal and Written Communication
- Staff Education and Training
- Salesforce
- Intercom
- Jira
- Relationship Building
- Problem-Solving
- Superb Customer Service
- Training and Onboarding
Timeline
Customer Experience Manager
Oxygen, INC
07.2023 - 02.2024
Guarduan - Chat Team Lead
Oxygen, INC
02.2022 - 12.2023
General Manager
Farm Stand in the Gorge
09.2018 - 10.2020
Night Manager
Best Western
03.2018 - 09.2019
Aviation Structural Mechanic
United States Navy
08.2010 - 08.2014
Pre-Nursing -
Skagit Valley Community College
Honors Courses -
Hood River Valley High School
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