BRITTANY BRIDGEFORTH
Baltimore,MD
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting good attitude to increase revenue while addressing diverse issues. Positive and upbeat Customer Service Specialist bringing 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
Work History
ASSISTANT
BCPS
09.2022 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Assists with supervising students in the classroom and cafe.
- Provide direct assistance helping with meals, utensils and keeping tables clean.
- Monitor students during recess.
- Support students so they can participate as independently as possible.
MEDICAL OFFICE ASSISTANT- EXTERNSHIP
PODIATRY ASSOCIATES
02.2021 - 05.2021
- Checking in/out, Taking temp checks, Co-payments, Updating insurance and profiles, Making labels for routers, Scheduling appointments, Calling insurance, Faxing
CUSTOMER SERVICE REPRESENTATIVE- TEMP
Ez Pass
08.2019 - 12.2019
- Reviewed account and service histories to identify trends and issues
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Evaluated customer account information to assess current issues and determine potential solutions
- Consulted with customers to determine best methods to resolve service and billing issues
- Escalated customer concerns and issues to supervisors
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Set up and activated customer accounts
- Documented conversations with customers to track requests, problems, and solutions.
CUSTOMER SERVICE REPRESENTATIVE
S3 Solutions LLC
03.2015 - 05.2017
- Supported end-users by responding quickly to phone messages and following up on complaints
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Addressed customer service inquiries quickly and accurately
- Greeted customers to facilitate services, determine service needs, and accurately input orders into electronic systems
- Documented conversations with customers to track requests, problems, and solutions
- Reviewed account and service histories to identify trends and issues
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Consulted with customers to determine best methods to resolve service and billing issues
- Medical Coding
- Medical Billing.
Education
ASSOCIATES DEGREE IN MEDICAL BILLING & CODING -
Howard County Community College.
MEDICAL OFFICE ASSISTANT -
Fortis Institute.
Towson, MDWoodlawn High School.
Skills
- Fast Learner
- Call Center
- Customer Service
- Time Management
- Medical Office Experience
- Clerical Experience
- Insurance Verification
- EMR Systems
- HIPAA
- Credit card payment processing
- Active listening
- Organizational strengths
Timeline
ASSISTANT
BCPS
09.2022 - Current
MEDICAL OFFICE ASSISTANT- EXTERNSHIP
PODIATRY ASSOCIATES
02.2021 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE- TEMP
Ez Pass
08.2019 - 12.2019
CUSTOMER SERVICE REPRESENTATIVE
S3 Solutions LLC
03.2015 - 05.2017
ASSOCIATES DEGREE IN MEDICAL BILLING & CODING -
Howard County Community College.
MEDICAL OFFICE ASSISTANT -
Fortis Institute.
Woodlawn High School.
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