BRITTANY BRIDGETT
Orlando,FL
Summary
Dedicated meticulous professional with more than 10 years of experience Self-starter, exhibiting high work ethics, integrity and competence. Personable team player, equally able to lead or follow instructions. Driven to meet challenges and exceed customer and employer expectations while demonstrating the highest level of professionalism. Core Competencies include: Effective communication, Good time management, Committed to data integrity, Excels under pressure, Excellent customer service, High work ethics, Conflict resolution, Word, Outlook, Macintosh, Multi-tasker, Works well with others, Computer proficient, Creative problem solver, Adaptable, Highly organized, Technical Support
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Express Employment Professionals
06.2025 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Utilized CRM software to track interactions.
- Organized merchandise displays to optimize visibility and attract customer interest.
- Engaged with customers to build rapport and loyalty.
Dasher/Personal Shopper Assistant
DoorDash/ Instacart/Shift
08.2018 - 05.2025
- Delivered timely food orders to customers, ensuring satisfaction and adherence to quality standards.
- Navigated routes efficiently using GPS technology to minimize delivery times.
- Maintained accurate records of deliveries and customer interactions for improved service reliability.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
Client Support Specialist
Ultimate Staffing
10.2014 - 08.2018
- Researched the reason for each complaint filed.
- Listened to each call recording that lead to the complaint filed.
- Typed a summary of each phone conversation from each call recording.
- Provided opportunities of improvement/feedback to send to the Client Support Analyst to send to the Client in a timely manner.
Floor Coach
Ultimate Staffing
10.2014 - 08.2018
- Walked the call center floor to answer questions from the customer service representatives.
- Sent out emails to the call center floor for any updates/changes within the call center.
- Lead weekly briefings to ensure all Floor Coaches, Team Leads, and Supervisors were up to date on information.
Customer Service Representative
Ultimate Staffing
10.2014 - 08.2018
- Answered phones for customers in need of roadside assistance.
- Answered inquiries for customers with roadside assistance and/or completed roadside service request for customers.
- Documented each phone interaction in detail using Oddessy software system.
Assistant Manager
Little Caesars
06.2012 - 10.2014
- Received payment by cash, check, credit cards, vouchers, or debits and completed bank drops.
- Followed state and federal guidelines for food establishments.
- Assigned employees in the designated work areas to ensure each work station success.
- Provided information and resolved customer complaints.
Education
High School Diploma -
West Orange Highschool
Winter Garden, FLCertificate -
Advanced School of Healthcare
Bunnell, FL08-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Product knowledge
- Documentation
Timeline
Customer Service Representative
Express Employment Professionals
06.2025 - Current
Dasher/Personal Shopper Assistant
DoorDash/ Instacart/Shift
08.2018 - 05.2025
Client Support Specialist
Ultimate Staffing
10.2014 - 08.2018
Floor Coach
Ultimate Staffing
10.2014 - 08.2018
Customer Service Representative
Ultimate Staffing
10.2014 - 08.2018
Assistant Manager
Little Caesars
06.2012 - 10.2014
High School Diploma -
West Orange Highschool
Certificate -
Advanced School of Healthcare