Brittany Brisbon
Costumer Service Rep
NC
Summary
- Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
RemX Specialty Staffing
08.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Blue Cross NC
01.2018 - 08.2020
- Helped holders of insurance policies resolve their concerns in a timely and professional fashion.
- Used computer to retrieve policyholder information while maintaining proper phone and customer service etiquette.
- Collected customer feedback from an average of 1,000 customers per year and made process changes to exceed customer satisfaction goals.
- Participated in voluntary corporate training classes to increase understanding of caller concerns and shorten call response time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Wireless Specialist
TROC Global
10.2015 - 12.2017
- Identified opportunities to improve wireless device performance by introducing new hardware or software updates.
- Recommended appropriate system based on customers' specific networking needs.
- Accepted and processed payments and purchases for new equipment using POS system.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Education
Associate of Business Administration - Business Administration And Management
Flatwoods Jobcorps
Coeburn, VA06.2013
Skills
- Database Maintenance
- Administrative and Office Support
- Microsoft Excel
- Spreadsheets
- Retail Sales Customer Service
- Microsoft Word
- Conflict Resolution
- Corporate Standards
- Feedback Gathering
Certifications and Licenses
- Help Desk Certification- (2022)
Profession Relevant Skills
- Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
- Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
- Proficient understanding of Microsoft Word, Excel and Access.
- Knowledgeable of common office electronics and tech support.
- Passionate about promoting lasting customer satisfaction.
- Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.
- Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
- Capable of entering data while remaining online with several customers at once.
- Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
- Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
- Successful at satisfying different types of customers with creative and knowledgeable solutions.
Languages
English
Native or Bilingual
Spanish
Limited Working
Hobbies and Interests
As much as I enjoy my customer service career, one of my true loves is reading. I love reading a variety of fiction and non-fiction novels. If I'm not at the call center, more than likely, I am in my cozies up reading a god book. In addition to reading, I love anything related to the cinema and I have a keen interest in classic films. In my spare time, I also enjoy drawing, painting and sketching.
Timeline
Customer Service Representative
RemX Specialty Staffing
08.2020 - Current
Customer Service Representative
Blue Cross NC
01.2018 - 08.2020
Wireless Specialist
TROC Global
10.2015 - 12.2017
Associate of Business Administration - Business Administration And Management
Flatwoods Jobcorps
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