Brittany Brock-Campagna
Mankato,MN
Summary
Customer-focused professional with semi-successful 2-year career in the art sector. Dynamic successful applying creative detailed work
Overview
14
14
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Owner and Manager
Trickster Fox Designs
11.2019 - Current
Cashier
Spartan Nash
08.2021 - 09.2021
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Intern
MyPlace Mankato
01.2021 - 04.2021
- Assisted with project management tasks, leading to more efficient execution and timely completion of projects.
- Showcased effective leadership qualities when assigned small-scale projects or tasks requiring team coordination for successful completion.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Sorted and organized files, spreadsheets, and reports.
Customer Service Representative (Seasonal temp.)
FUN.com
10.2020 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Associate/Cashier
Halloween Express
10.2019 - 11.2019
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate and Cashier
Hot Topic, Inc.
06.2016 - 07.2016
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
Backroom Assistant
Again Thriftstore
11.2009 - 12.2011
- Tagged and prepared new merchandise for retail sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Sold products and services in retail store, kiosks and event environments.
Sales Associate/Customer Service
ShopKo
11.2009 - 01.2011
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor's degree - Psychology
Minnesota State University-Mankato
08.2015 - 05.2020
Bachelors of Science - Psychology, Language Studies, Humanities
Minnesota State University-Mankato
05.2001 -
Skills
American Sign Language
Illustration (2 years)
Graphic Design (4 years)
Classroom Experience (6 months)
Small business operations
Vendor Relationship Management
Attention to Detail
Certification
Highschool diploma, 06/01/12, Present
Additional Information - References
Margo Druschel, (978) 771-1787
Additional Information
background ensemble in the 2019 MSU, Mankato musical production of 'The Hunchback of Notre Dame'
various roles in acting from child hood.
Timeline
Cashier
Spartan Nash
08.2021 - 09.2021
Intern
MyPlace Mankato
01.2021 - 04.2021
Customer Service Representative (Seasonal temp.)
FUN.com
10.2020 - 10.2020
Owner and Manager
Trickster Fox Designs
11.2019 - Current
Sales Associate/Cashier
Halloween Express
10.2019 - 11.2019
Sales Associate and Cashier
Hot Topic, Inc.
06.2016 - 07.2016
Bachelor's degree - Psychology
Minnesota State University-Mankato
08.2015 - 05.2020
Backroom Assistant
Again Thriftstore
11.2009 - 12.2011
Sales Associate/Customer Service
ShopKo
11.2009 - 01.2011
Bachelors of Science - Psychology, Language Studies, Humanities
Minnesota State University-Mankato
05.2001 -