Brittany Brock-Campagna
Mankato,MN
Summary
Customer-focused professional with semi-successful 2-year career in the art sector. Dynamic successful applying creative detailed work
Overview
14
14
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Owner and Manager
Trickster Fox Designs
11.2019 - Current
Cashier
Spartan Nash
08.2021 - 09.2021
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Intern
MyPlace Mankato
01.2021 - 04.2021
- Assisted with project management tasks, leading to more efficient execution and timely completion of projects.
- Showcased effective leadership qualities when assigned small-scale projects or tasks requiring team coordination for successful completion.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Sorted and organized files, spreadsheets, and reports.
Customer Service Representative (Seasonal temp.)
FUN.com
10.2020 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Associate/Cashier
Halloween Express
10.2019 - 11.2019
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate and Cashier
Hot Topic, Inc.
06.2016 - 07.2016
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
Backroom Assistant
Again Thriftstore
11.2009 - 12.2011
- Tagged and prepared new merchandise for retail sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Sold products and services in retail store, kiosks and event environments.
Sales Associate/Customer Service
ShopKo
11.2009 - 01.2011
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor's degree - Psychology
Minnesota State University-Mankato
08.2015 - 05.2020
Bachelors of Science - Psychology, Language Studies, Humanities
Minnesota State University-Mankato
05.2001 -
Skills
American Sign Language
undefinedCertification
Highschool diploma, 06/01/12, Present
Additional Information - References
Margo Druschel, (978) 771-1787
Additional Information
background ensemble in the 2019 MSU, Mankato musical production of 'The Hunchback of Notre Dame'
various roles in acting from child hood.
Timeline
Cashier
Spartan Nash
08.2021 - 09.2021
Intern
MyPlace Mankato
01.2021 - 04.2021
Customer Service Representative (Seasonal temp.)
FUN.com
10.2020 - 10.2020
Owner and Manager
Trickster Fox Designs
11.2019 - Current
Sales Associate/Cashier
Halloween Express
10.2019 - 11.2019
Sales Associate and Cashier
Hot Topic, Inc.
06.2016 - 07.2016
Bachelor's degree - Psychology
Minnesota State University-Mankato
08.2015 - 05.2020
Backroom Assistant
Again Thriftstore
11.2009 - 12.2011
Sales Associate/Customer Service
ShopKo
11.2009 - 01.2011
Bachelors of Science - Psychology, Language Studies, Humanities
Minnesota State University-Mankato
05.2001 -
Similar Profiles
Theodora TertiropoulosTheodora Tertiropoulos
Sales Associate at Abigail Fox DesignsSales Associate at Abigail Fox Designs
Anthony MesarakAnthony Mesarak
Owner/Operator Landscape Design at Tony Mesarak LLC (Fox Trot Designs)Owner/Operator Landscape Design at Tony Mesarak LLC (Fox Trot Designs)
Alejandro RonAlejandro Ron
Residency Artist at Trickster TheatreResidency Artist at Trickster Theatre
Avary AndersonAvary Anderson
Microbiology Laboratory Technician at Minnesota Valley Testing LaboratoriesMicrobiology Laboratory Technician at Minnesota Valley Testing Laboratories
Madison BellrichardMadison Bellrichard
PCA at MRCIPCA at MRCI