Brittany Brophy
Sarasota,FL
Summary
Dedicated and results-driven professional with a solid foundation in the hospitality industry, encompassing bartending and management roles, now embarking on a career transition into the dynamic field of medical sales. With a proven track record of delivering exceptional customer service, cultivating strong client relationships, and leading high-performing teams, I have honed valuable skills in communication, problem-solving, and strategic decision-making.
My experience in the hospitality sector has equipped me with the ability to thrive in fast-paced, customer-focused environments, where adaptability, attention to detail, and interpersonal skills are paramount. I have successfully managed diverse teams, streamlined operations for efficiency, and consistently exceeded performance targets to drive business growth.
I am excited to leverage my transferable skills, passion for building connections, and aptitude for driving results to excel in the competitive realm of medical sales. I am eager to apply my expertise in relationship-building, consultative selling, and client management to deliver innovative solutions, drive revenue growth, and provide unparalleled service to healthcare professionals.
With a keen interest in the intersection of healthcare, technology, and sales, I am committed to furthering my knowledge, embracing challenges, and contributing positively to the success of a forward-thinking organization in the medical sales industry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Owen's Fish Camp
Sarasota, FL
02.2012 - Current
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Balanced daily registers and generated sales reports for management.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
Assistant Manager
Pizza and Brew
Sarasota, FL
01.2022 - 03.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Education
Associate of Science -
State College of Florida, Manatee-Sarasota
Bradenton, FL03-2016
Skills
- Exceptional verbal and written communication skills
- Team player with a positive attitude and ability to work under pressure diverse clientele
- Strong customer service orientation and problem-solving skills
- Team player with a positive attitude and ability to work under pressure
- Quick learner with a flexible and adaptable approach to new challenges
- Suggestive Selling
- New Hire Training
- Team training and development
- Extensive spirits knowledge
- Staff Management
- Safe serving knowledge
- Marketing and sales experience
- Proven record of meeting and exceeding sales targets
- Strong work ethic and commitment to achieving results
- Strong problem-solving and critical thinking abilities
- Proficiency in using social media and digital tools for sales and marketing purposes
Certification
- Safe staff Certified
- CPR Certified
- Medical terminology course completed
- Dosage Calculations class completed
Timeline
Assistant Manager
Pizza and Brew
01.2022 - 03.2023
Bartender
Owen's Fish Camp
02.2012 - Current
Associate of Science -
State College of Florida, Manatee-Sarasota
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