Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Brower

Birch Run,MI

Summary

Proven leader with extensive experience in store operations and team leadership, notably at Tractor Supply Company. Excelled in customer service and problem-solving, enhancing store efficiency and employee training. Skilled in cash management and POS systems, achieving significant improvements in customer satisfaction and operational smoothness. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Sales Store Manager

Tractor Supply Company
03.2013 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Front Desk Supervisor

Kmart, Sears Holding
05.2010 - 03.2013
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Provided backup to front desk to step in to assist with various tasks whenever employee were absent or at lunch.
  • Oversaw all cashiers their tills and their lines.

Office Assistant

Montrose Township Office
08.2008 - 05.2010
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.

Education

High School Diploma -

Hill McCoy High School
Montrose, MI
05.2010

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Store Opening and Closing
  • Outstanding communication skills
  • Team leadership and coaching
  • Cash Management
  • Shift Scheduling
  • Employee Training
  • POS Systems
  • Team motivation
  • Bank and Safe Deposits
  • Teamwork and Collaboration
  • Decision-Making

Timeline

Sales Store Manager

Tractor Supply Company
03.2013 - Current

Front Desk Supervisor

Kmart, Sears Holding
05.2010 - 03.2013

Office Assistant

Montrose Township Office
08.2008 - 05.2010

High School Diploma -

Hill McCoy High School

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Brittany Brower