Brittany Brown
Opelika,AL
Summary
Friendly Customer Service Agent with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.
Overview
10
10
years of professional experience
Work History
Pre Sales Agent
Innovative Employer Solutions
San Diego, CA
08.2022 - Current
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
Dispatcher Office Assistant
Tiger Transportation
Auburn , Alabama
10.2021 - Current
- Directed dispatching, routing and tracking of Number fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
Customer Service Representative Supervisor
Sitel
Hamilton, AL
11.2017 - 04.2020
- Supervised Number Job titles in providing excellent customer service to callers requiring assistance for Type and Type issues.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Lead Cashier
The Home Depot Inc
La Grange, GA
04.2011 - 10.2017
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
Education
Associate Degree Human Resource Management -
High School Diploma -
05.2008
Currently enrolled
Skills
- Closing Sales
- Customer Service and Assistance
- Continuous Improvement Strategies
- Loss Prevention Goals Monitoring
- Inside and Outside Sales
- Agent Support
- Maintaining Customer Database
- Special Requests
- Sales Representation
- Sales Generation
- Inventory Control Processes
- Sales Expertise
- Virtual Tours
- Microsoft Access
- Microsoft Project
- Google Docs
- Microsoft PowerPoint
- Acquiring New Customers
- Persuasive Negotiations
Timeline
Pre Sales Agent - Innovative Employer Solutions
08.2022 - Current
Dispatcher Office Assistant - Tiger Transportation
10.2021 - Current
Customer Service Representative Supervisor - Sitel
11.2017 - 04.2020
Lead Cashier - The Home Depot Inc
04.2011 - 10.2017
Ultimate Medical Academy - Clearwater - Associate Degree Human Resource Management ,
Callaway High School - High School Diploma,
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