Hi, I’m
Brittany Brown
GASTON,SC
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Summary
A highly skilled, talented and qualified professional with several years of experience in financial planning, budget management and debt financing. Seeking a position as account controller to utilize my skills and proficiency in renowned financial sector
Overview
12
years of professional experience
Work History
Morgan Stanley
Client Service Associate
01.2019 - Current
Job overview
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Prepared and submitted hundreds of reports to keep management informed of sales activities and progress.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Trained new personnel regarding company operations, policies and services.
- Used Excel to prepare and submit database statistics, graphs and charts to accurately track financial movements.
- Cross-trained and backed up other customer service managers.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained and managed customer files and databases.
Enstar
Compliance Analyst
07.2017 - 01.2019
Job overview
- Documented noncompliance activities and communicated with design-builder on remediation.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Supported and trained customers on compliance-related issues.
- Kept informed regarding pending industry changes, trends or best practices.
- Wrote, reviewed and interpreted contract documents.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
- Determined licensing eligibility by examining test results and comparing against established structures.
- Completed field checks to verify licenses and permits for various business.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
First Citizens Bank
Customer Service Representative
10.2016 - 04.2017
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Created and maintained detailed database to develop promotional sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Blue Cross Blue Shield Of South Carolina
Customer Service Advocate
08.2015 - 10.2016
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
Time Warner Cable
Retention Specialist
06.2014 - 05.2015
Job overview
- Evaluated current customer retention strategies and recommended improvements.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Developed loyalty programs and initiatives to incentivize repeat business.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Korn Law Firm
Paralegal Loss Mitigation
08.2013 - 10.2013
Job overview
- Reached out to borrowers to discuss current status and loan workout options.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Provided reinstatement and payoff quotes to clients.
- Checked property valuations to assess foreclosure feasibility.
- Assisted with short sales and deed in lieu processes.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Helped customers navigate options to maintain homeownership.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
Wells Fargo
Account Manager
06.2011 - 08.2013
Job overview
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Consulted with businesses to supply accurate product and service information.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built diverse and consistent sales portfolio.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Maintained current knowledge of evolving changes in marketplace.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
South Carolina State UniversityOrangeburg, SC
Bachelor of Science from Biology
Midlands Technical CollegeWest Columbia, SC
Associate of Arts
05.2017
Skills
- Account Management
- Database Maintenance
- Credential Verification
- Investment Banking
- Issue and Complaint Resolution
- Accurate Recordkeeping
- System Documentation
- Database Management
- Clerical Support
- Interpersonal and Written Communication
- Policy and Procedure Adherence
- Microsoft Office
- Investment Accounting
ADDITIONAL INFORMATION
PROFICIENT IN THE USE OF MICROSOFT WORD, ACCESS, EXCEL, OUTLOOK, INTERNET RESEARCH, FILE NET, UNI FI, LEGAL NET, ICOMS, HOGAN, LEGACY, CITRIX, AS400, NDEX,ESTATEVAL, 3D, TABLEAU
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Service Associate
Morgan Stanley
01.2019 - Current
Compliance Analyst
Enstar
07.2017 - 01.2019
Customer Service Representative
First Citizens Bank
10.2016 - 04.2017
Customer Service Advocate
Blue Cross Blue Shield Of South Carolina
08.2015 - 10.2016
Retention Specialist
Time Warner Cable
06.2014 - 05.2015
Paralegal Loss Mitigation
Korn Law Firm
08.2013 - 10.2013
Account Manager
Wells Fargo
06.2011 - 08.2013
South Carolina State University
Bachelor of Science from Biology
Midlands Technical College
Associate of Arts
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