Brittany Brown
Summary
- Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Multi-Unit Team Leader
H&r Block
10.2021 - Current
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Developed effective improvement plans in alignment with goals and specifications.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Adapted quickly to constantly changing market conditions by conducting thorough analyses of industry trends, competition, and customer preferences.
- Optimized staff scheduling to maximize productivity while maintaining exceptional customer service standards in all locations.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Implemented innovative sales strategies to drive revenue growth and establish the company as a leading competitor within the market.
- Successfully turned around underperforming units by identifying root causes of issues and implementing targeted improvement measures.
Business Owner/Operator
Flattie Daddy Fishing Adventures
01.2012 - Current
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Delivered consistent profitability with meticulous expense tracking and prudent financial decision-making practices.
- Exceeded revenue targets through effective marketing strategies and expanding product offerings.
- Oversaw business budget planning and administration, accounting functions, and purchasing.
- Ensured regulatory compliance by staying informed on industry standards and maintaining accurate documentation for audits.
- Developed and implemented marketing strategies to generate new customers and profit margins.
- Conducted target market research to discover customer needs and analyze competitor trends.
Preseason Manager
H&r Block
06.2022 - 12.2023
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Negotiated salary packages and benefits offerings for newly hired employees, ensuring competitive compensation structures across all departments.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
District Operations Coordinator
H&r Block
09.2014 - 04.2015
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Boosted productivity by establishing effective communication channels between departments.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Hire and provide leadership for assigned Operational Administrative Assistants and Operations Specialists by setting and managing against performance goals, coaching, and providing development opportunities
- Hire and provide leadership for assigned Operational Administrative Assistants and Operations Specialists by setting and managing against performance goals, coaching, and providing development opportunities
- Support District General Managers through consistent and effective communication, providing updates on all operations initiatives and known issues
- Manage office readiness, partnering with Lead Field System Technicians to facilitate office readiness planning, location set up and tear down, real estate projects and office upgrades
- Prepare for Hiring and onboarding (Ready to Serve) by assisting with hiring fairs and recruitment events
- Track and resolve issues with hiring status, offer letters, pay rate exceptions, I-9 compliance, PTIN applications, training requirements and furloughs
Operations Manager
Baytown Seafood
06.2009 - 01.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
Bachelor's in Process Tech & Industrial Management - Process Technology Industrial Business Management
Brazosport College
Lake Jackson, TX08.2016
Associate of Arts -
Brazosport College
Lake Jackson, TX05.2015
Early Childhood Development - Early Childhood Director
Brazosport College
Lake Jackson, TX12.2013
High School Diploma -
Danbury High School
Danbury, TX2007
Skills
- Business Management
- Finance and Accounting Oversight
- Data Analysis
- Operational Efficiency
- Staff training/development
- Operations Management
- Project Management
- Business Analysis
- Staff Management
- Strategic Planning
- Process Flow and Improvement
- Team Leadership
- Schedule Management
Timeline
Preseason Manager
H&r Block
06.2022 - 12.2023
Multi-Unit Team Leader
H&r Block
10.2021 - Current
District Operations Coordinator
H&r Block
09.2014 - 04.2015
Business Owner/Operator
Flattie Daddy Fishing Adventures
01.2012 - Current
Operations Manager
Baytown Seafood
06.2009 - 01.2012
Bachelor's in Process Tech & Industrial Management - Process Technology Industrial Business Management
Brazosport College
Associate of Arts -
Brazosport College
Early Childhood Development - Early Childhood Director
Brazosport College
High School Diploma -
Danbury High School
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