Brittany Brown
Kailua,HI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating others. Proficient in using decision-making skills and sound judgment to positively impact company success. Strategic planner to drive operational improvement and boost performance.
Overview
8
8
years of professional experience
Work History
District Manager in Training
Ross Stores
11.2023 - Current
- Managed multiple store locations simultaneously, ensuring consistent execution of company policies and procedures across all stores.
- Provided ongoing coaching and mentorship to store managers, cultivating a culture of excellence in operations management and customer service.
- Reduced shrink levels by ensuring loss prevention programs were executed.
- Cultivated a high-performance team culture through regular performance reviews, constructive feedback sessions, and recognition.
- Established performance goals for leaders and provided feedback on methods for reaching those goals.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Store Manager
Ross Stores
08.2023 - 11.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Ross Stores
10.2021 - 08.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Ross Stores
01.2021 - 10.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Assistant Store Manager
Ross Stores
09.2018 - 01.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every daily to identify and proactively resolve issues negatively impacting operations.
Area Supervisor
Ross Stores
08.2017 - 09.2018
- Trained team members in successful strategies to meet operational targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Retail Sales Associate
Ross Stores
08.2016 - 08.2017
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Weir High School
Weirton, WV05.2007
Skills
- Payroll Management
- Analyzing Profitability
- Customer Engagement
- Recruitment and Training
- Inventory Management
- Loss Prevention Policies
- Merchandise Promotion and Display
- Motivational Leadership
- Operational Efficiency
- Performance Monitoring and Evaluation
Timeline
District Manager in Training
Ross Stores
11.2023 - Current
Store Manager
Ross Stores
08.2023 - 11.2023
Store Manager
Ross Stores
10.2021 - 08.2023
Store Manager
Ross Stores
01.2021 - 10.2021
Assistant Store Manager
Ross Stores
09.2018 - 01.2021
Area Supervisor
Ross Stores
08.2017 - 09.2018
Retail Sales Associate
Ross Stores
08.2016 - 08.2017
High School Diploma -
Weir High School
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