Brittany Brown

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Assisted patients with self-administered medications.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Provided safe mobility support to help patients move around personal and public spaces.
• Replaced bandages, dressings, and binders to care for wounds and encourage healing.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Completed regular check-ins and progress report for each client.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Provided compassionate and patient-focused care to cultivate well-being.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Assisted with daily living activities, running errands, and household chores.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Transported clients to and from medical appointments with safety and efficiency.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Monitored clients' overall health and well-being and noted significant changes.
• Recorded status and duties completed in logbooks for management.
• Identified needs and coordinated plans for travel and out-of-town functions.

• Listen to questions and concerns and provide answers or responses
• Provide information about products and services

Take orders, calculate charges, and process billing or payments.

Tech support fixing wrong information or wrong account balances update name, address, email, phone Number ,correcting payments , registration, adjusting balance paid or adding procedures amount and adjusting billing when insurance paid and covered procedures

• I worked off a dual computer system help placed and cancel orders, billing and payment also look up supplies at nearest store
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer calls with minimal wait times.
• Processed customer service orders promptly to increase customer satisfaction.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Tracked customer service cases and updated service software with customer information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Managed timely and effective replacement of damaged or missing products.
• Created and maintained detailed database to develop promotional sales.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Maintained up-to-date knowledge of product and service changes.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Increased efficiency and team productivity by promoting operational best practices.
• Responded proactively and positively to rapid change.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promptly responded to inquiries and requests from prospective customers.
• Investigated and resolved accounting, service and delivery concerns.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Investigated and resolved customer inquiries and complaints quickly.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Developed and updated databases to handle customer data.
• Provided primary customer support to internal and external customers.