Ashley Meeks
Dallas,USA
Summary
Astute Executive with proven record of accomplishment in business development and operations management. Drives continuous growth and optimization with innovative and sophisticated practices. Streamlines approaches by staying on top of competitive landscape, market demands and business capabilities.
Overview
9
9
years of professional experience
Work History
VP - Client Service Sr. Manager
JP Morgan Chase
Plano, TX
09.2023 - Current
- Oversaw high-value client meetings to discuss service needs and provide solutions.
- Provided regular reports on account performance, growth, and service utilization to senior management.
- Oversaw employee recruitment, training, and onboarding processes.
- Monitored employee performance using real-time data and reports via Qliksense.
- Improved productivity after reviewing and modifying operations and workflows.
- Acted as a Leader within the First Republic Merger to assist clients with relationship transitioning into the firm.
SR Operations Manager
Capital One
Remote, TX
12.2020 - 09.2023
- Designed and implemented hiring and training practices for personnel
- Motivated Unit Managers and devised strategies to improve workflow
- Drafted budgets, kept financial reports and presented results to senior leadership
- Forecasted sales, allocated resources and managed labor to improve productivity metrics by 41%
- Directed all day-to-day operations of the Refinance Call Center department to provide a safe and enjoyable guest experience.
- Conducted staff evaluations and determined promotions, realignments, or reductions in workforce.
- Implemented standard operating procedures, training programs, and remote management systems to train workers and streamline workflows.
- Exercised organizational leadership practices and communicated business vision to achieve production goals.
- Coached and developed three internal candidates for promotion to Unit Manager.
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Refinance Unit/Onboarding Manager
Capital One
Plano, TX
11.2018 - 12.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Maintained an ongoing system for development, recruitment, recognition, and retention of crew and management.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Led and motivated 17 employees through supervision, training, and coaching on duties and daily operational activities.
- Facilitated new hire onboarding by scheduling training initiatives, resolving issues, and processing paperwork.
- Onboarded and trained more than 100 new employees per year.
- Drove departmental efficiency by organizing comprehensive new hire training and orientation.
- Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
- Supervised administrative staff of four principal coaches, delivering consistent feedback and mentoring to improve job efficiency.
Claims Call Center Supervisor
LIBERTY MUTUAL INSURANCE
Plano, TX
10.2015 - 11.2018
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Improved customer satisfaction by finding creative solutions to problems.
- Defined and documented office procedures, using updated SOPs, to provide thorough and comprehensive training for all administrative support staff.
- Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
- Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
- Organized team-building events and activities, designed to boost morale and promote camaraderie among employees.
Education
Bachelor of Arts (B.A.) - Business Management
SNHU
12.2026
Skills
- Regulatory compliance
- Employee retention strategies
- Leadership
- Conflict resolution
- Creation of Training Infrastructure
- SLQ2CQ
- Tableau/Qliksense/NCM
- Cross-functional collaboration
- Performance analysis
- Change management
- Mergers and Acquisitions
- Business Development
- Process Improvement
Timeline
VP - Client Service Sr. Manager
JP Morgan Chase
09.2023 - Current
SR Operations Manager
Capital One
12.2020 - 09.2023
Refinance Unit/Onboarding Manager
Capital One
11.2018 - 12.2020
Claims Call Center Supervisor
LIBERTY MUTUAL INSURANCE
10.2015 - 11.2018
Bachelor of Arts (B.A.) - Business Management
SNHU