Brittany Brown
Chesapeake,VA
Summary
As a results-driven Assistant Manager with a background in marketing and operations, I bring 5+ years of experience in team leadership, process optimization, and strategic planning. With a strong entrepreneurial mindset, I excel in dynamic environments and am passionate about applying hands-on experience to enhance operations. Known for my proactive problem-solving and quick learning, I am committed to driving operational excellence and fostering a collaborative team culture. Aligned with Takeda’s core values of Patient-Trust-Reputation-Business, I am dedicated to delivering ethical standards and ensuring the success of the team and center.
Overview
5
5
years of professional experience
Work History
Assistant Manager of Operations
Biolife Plasma Services
11.2024 - Current
- Played a key role in the successful development and opening of a new BioLife Center in Chesapeake, VA, contributing to operational readiness and community outreach.
- Managed employee timekeeping and ensured payroll accuracy using Kronos software, emphasizing operational efficiency and attention to detail.
- Provided cross-functional support across all production areas to meet key operational metrics and prioritize donor needs effectively.
- Delivered exceptional donor experience by adhering to the Service Vital framework, fostering trust, and building long-term relationships through prompt and courteous assistance.
- Conducted follow-ups with donors to address concerns, provide additional support, and ensure satisfaction, demonstrating a commitment to donor-centric care and continuous improvement.
Manager Trainee - Operations
BioLife University
03.2024 - 11.2024
- Completed Phase 1 & 2 training with the 2023 Murray Thelin Award Winner at the Bellingham, WA BioLife Center, exemplifying a commitment to continuous learning and excellence.
- Assisted with prepared the facility for inspections by regulatory agencies such as CLIA, EHS, and PPTA, ensuring compliance and upholding the highest standards of integrity and trust.
- Supported continuous improvement initiatives by participating in internal meetings focused on identifying areas for growth and optimization, reinforcing our commitment to reputation and business excellence.
Founder & Owner
BB Collections Hair (Fully Automated Small Business)
04.2023 - Current
- Launched and operated an automated luxury wig and hair extension business, managing branding, e-commerce, and operations.
- Developed a unique brand identity and optimized a user-friendly e-commerce platform.
- Partnered with premium suppliers and executed successful marketing campaigns via social media, email, and paid ads.
- Streamlined operations with automated inventory management, order fulfillment, and customer communication processes, ensuring excellent customer service.
Account Supervisor
EssenceMediacom
07.2022 - 03.2023
- Played a key role in maintaining service continuity during a merger.
- Analyzed campaign metrics to optimize strategies and managed client budgets to maximize ROI.
- Supervised account executives, providing training and feedback to enhance performance.
- Implemented process improvements to boost operational efficiency.
Integrated Media Planner + Strategist
HLK + Campbell Ewald
01.2020 - 07.2022
- Developed and executed strategic media campaigns across various platforms to boost brand visibility and engagement.
- Conducted in-depth market research to identify target audiences, trends, and competitors, shaping effective media strategies.
- Monitored real-time campaign performance metrics to optimize results.
Education
M.S. - Mass Communications
Boston University
Boston, MA.01-2020
B.A. - Communication Studies
California State University, Northridge
Los Angeles, CA05-2018
Skills
- Service Vital Framework Champion
- Donor Deferral & Counsel Management
- Core Order Management Guy Brown Hemasource
- Deviation Management CAPA DMAIC
- Dayforce Scheduling
- Donor & Employee Relationship Management
- Budget Management & Negotiation
- Performance Analysis
- Cross-Functional Collaboration
- Regulatory Compliance
- Process Improvement
Timeline
Assistant Manager of Operations
Biolife Plasma Services
11.2024 - Current
Manager Trainee - Operations
BioLife University
03.2024 - 11.2024
Founder & Owner
BB Collections Hair (Fully Automated Small Business)
04.2023 - Current
Account Supervisor
EssenceMediacom
07.2022 - 03.2023
Integrated Media Planner + Strategist
HLK + Campbell Ewald
01.2020 - 07.2022
M.S. - Mass Communications
Boston University
B.A. - Communication Studies
California State University, Northridge
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