Brittany Brown
Summary
Enterprising administrative professional with over 15 years of experience supporting team members and management. Proficient in assisting with both business and personal requirements to promote efficiency. Highly organized multi-tasker with outstanding time management and decision-making abilities. Highly focused and results-oriented professional able to successfully support complex, deadline-driven operations. Customer-oriented and computer-savvy.
Overview
13
13
years of professional experience
Work History
Ophthalmic Assistant
Kaiser Permanente
Olympia, WA
06.2021 - Current
- Completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures.
- Registered Medical Assistant
- Checked vision fields, refraction and other vision markers before patient met with ophthalmologist.
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Assisted during in-office surgical procedures and collected ultrasound images.
- Set appointments, verified insurance and informed patients of important points such as pre-surgery restrictions.
- Kept examination rooms, clinical areas and equipment clean and patient-ready.
- Wrote, edited and filed patient medical records, maintaining confidentiality.
- Explained procedures in easy-to-understand terminology to patients and their families.
Customer Service Representative
Kaiser Permanente
Renton, WA
10.2019 - 06.2021
- Documented conversations with members to track requests, problems and solutions.
- Delivered high level of service and support to each member, paving way for a well informed member.
- Maintained calm, friendly demeanor with upset members to de-escalate stressful situations.
- Consult with members to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Instructed members on amounts covered under benefits plans in easy-to-understand terminology.
- Educated members on how to navigate company systems and work within established frameworks to obtain desired services.
- Expedited payments by verifying accuracy and currency of member and group information.
Executive Assistant/Account Manager
Ethix Insurance
Tacoma, WA
03.2018 - 10.2019
- Overseeing 50+ accounts at any given time
- Served as point of contact for data acquisition and research
- Manage calendars and deadlines for key members of management
- Expert user in workplace productivity tools focusing on Microsoft Office products
- Prepare presentations and assist in building agendas and meeting materials
- Build client support and engagement by utilizing expert communication skills and serve as a liaison between clients and insurance carriers
- Provide administrative, projects, and office technology support to company president and clients
- Reconcile and track financial reports and spending,
- Provide overflow and backup support to other administrative team members
- Meet clients to address their needs and concerns
- Answer phone, email and in-person inquires
- Ensure all HIPAA regulations are enforced in all aspects of the company
DME Processor And Authorization Coordinator
Olympic Pharmacy
Gig Harbor, WA
07.2017 - 04.2018
- Updated spreadsheets and other document filing systems
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Verify all insurance eligibility and benefits
- Transcribed data after verifying information to deliver projects with 100% accuracy
- Identified errors in data entry and related issues by mentioning to supervisors for resolution
- Compared old and newly received documents to ensure accuracy and rectified mistakes
- Assisted with administrative tasks, including filing, answering phones and email communication
- Obtaining all necessary documentation for insurance claims processing by coordination with patient, provider, insurance companies and clinic
- Set up and maintained physical and electronic filing systems
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
Event Manager
Puyallup Main Street Assn
Puyallup, WA
03.2012 - 07.2017
- managed 150+ vendors with 3-5 direct reports for other event needs
- Organized venues, budgets, vendor lists, and event timelines.
- Over Organized venues, budgets, vendor lists, and event timelines
- Assessed event planning services and related costs
- Trained customer service, marketing, and sales teams for events
- Designed and maintained spreadsheets documenting vendor, facility and sales information
- Designed contracts, collected fees and booked entertainment for event
- Organized event logistics, such as scheduling, budget development and management, staffing and communicating with clients in regards to event needs
- Set up venue for event by providing street closures and desired vendor set up arrangements
- Assessed event success and uncovered room for improvement through client feedback
- Solicited potential event sponsors and coordinated event planning
- Served as point of contact for staff, contractors, vendors and sponsors
- Successfully organized and executed Washington States second largest Farmers Market
- Organized events, including location selection and booking, scheduling, marketing initiatives, sponsorship, and vendor selection
- Determined and tracked budget expenses with accuracy and transparency
Teller Operations Specialist
Tapco Credit Union
Tacoma, WA
11.2012 - 10.2014
- Greeted and assisted customers per day professionally and courteously
- Balanced bank’s vault daily
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks
- Mentored new employees on equipment operation and maintenance
- Adhered to all company and OSHA-defined protocols for workplace safety
- Trained new associates in banking procedures
- Verified amounts and integrity of every check or funds transfer
- Helped customers open and close accounts, apply for loans and make sound financial decisions
Education
Life And Disability Insurance Producer License
Register Medical Assistant
Ophthalmic Scribe Certified JCAHPO
Skills
- Microsoft Office
- Outlook
- Excel
- Agency Bloc (Employee Benefits Tracking System)
- Customer Service Expert
- Analytical/Problem Solving
- Ewatson
- IBM
- Softheon
- EPIC
- Scribe expertise
- Call triaging
- Physician assistance
- Supplies inventory
- Electronic Health Records Management
- HIPAA compliance
Timeline
Ophthalmic Assistant
Kaiser Permanente
06.2021 - Current
Customer Service Representative
Kaiser Permanente
10.2019 - 06.2021
Executive Assistant/Account Manager
Ethix Insurance
03.2018 - 10.2019
DME Processor And Authorization Coordinator
Olympic Pharmacy
07.2017 - 04.2018
Teller Operations Specialist
Tapco Credit Union
11.2012 - 10.2014
Event Manager
Puyallup Main Street Assn
03.2012 - 07.2017
Life And Disability Insurance Producer License
Register Medical Assistant
Ophthalmic Scribe Certified JCAHPO
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