Brittany Brown
Summary
CLIENT SUPPORT + RESIDENT EXPERIENCE PROFESSIONAL — Customer-focused, tech-adaptable, solutions-driven specialist with a passion for empowering clients and streamlining operations. Brings 4+ years of experience in multifamily housing, technical onboarding, and platform support. Proven ability to build strong relationships, translate customer needs into action, and thrive in high-growth, fast-paced environments.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Greystar Property Management
03.2023 - Current
- Serve as a key point of contact for prospective residents, delivering exceptional service through guided tours, application support, and move-in coordination.
- Use Snappt and Yardi daily to screen documents, manage lease compliance, and detect fraud risk across 200+ luxury units.
- Manage client data and communication using CRM platforms to ensure a smooth leasing experience.
- Deliver on-site and virtual training to residents on using resident portals and platforms.
- Collaborate with internal teams to troubleshoot technical issues and communicate updates to clients.
Resident Services Coordinator
Greystar Property Management
01.2022 - 03.2023
- Promoted from Resident Services Coordinator to Leasing Agent due to consistent performance and customer satisfaction.
- Provided ongoing resident support, addressing service requests, documentation updates, and payment concerns.
- Trained new team members on internal systems and property management software.
- Maintained accurate client files and contributed to monthly reporting and performance reviews.
Freelance Virtual Leasing Assistant (Remote)
Self Employed
03.2020 - 01.2022
- Delivered virtual tours and consultations for leasing clients across multiple regions.
- Managed inquiries, scheduling, and documentation verification remotely.
- Maintained client communication using CRM tools, ensuring a high-touch and informative leasing process.
Education
Bachelor of Arts - Communications
Florida State University
Tallahassee, FLSkills
- Customer-Centric Service & Training
- Yardi, Salesforce, Snappt, and CRM Proficiency
- Client Onboarding & Retention
- Cross-Functional Communication
- Technical & Product Support
- Data Analysis & Reporting
- Property Management Expertise
- Virtual Leasing & Remote Collaboration
Timeline
Leasing Agent
Greystar Property Management
03.2023 - Current
Resident Services Coordinator
Greystar Property Management
01.2022 - 03.2023
Freelance Virtual Leasing Assistant (Remote)
Self Employed
03.2020 - 01.2022
Bachelor of Arts - Communications
Florida State University
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