Brittany Brown
Robinson,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate and caring with experience of helping others reach their goals. Eager to learn new processes and continue personal and professional growth.
Overview
16
16
years of professional experience
Work History
Senior Records Specialist
Texas State Technical College
04.2025 - Current
- Performed National Student Clearinghouse Enrollment Verifications.
- Reviewed and corrected National Student Clearinghouse and NSLDS error reports.
- Worked within Workday and Perceptive Content.
- Collaborated with different departments throughout TSTC's 11 campuses.
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Followed FERPA regulations to maintain student privacy.
- Followed established policies and procedures to maintain compliance with regulations.
- Updated and maintained accuracy of records.
- Provided excellent customer care by responding to inquiries and requests for information.
- Evaluated transcripts for authenticity and transfer credits.
- Managed multiple projects at a time.
Financial Aid Advisor
Midland College
07.2022 - 03.2025
- Provided financial aid counseling to enrolled and prospective students.
- Advised students on their unique circumstances such as suspensions, special circumstances, dependency override, divorce, separation, etc.
- Explained very technical financial information in easy-to-understand language.
- Reviewed and assembled suspension appeal packets to turn into the committee for review.
- Created Academic Plans for students whose suspension appeals were approved.
- Trained advisors on various Financial Aid procedures.
- Created and regularly updated procedures.
- Reviewed SAP (Satisfactory Academic Progress) at the end of each term.
- Used Professional Judgement to process Unusual Enrollments.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Represented financial aid dept. at various local events and schools.
- Assisted students with completing the FAFSA and other paperwork.
- Proactively identified issues and provided solutions.
- Read and interpreted federal and state regulations.
- Monitored departmental email and calls, communicating with students in regard to their financial aid.
- Covered front counter to assist walk-in students with financial aid inquiries as needed.
- Applied problem solving skills to conflicting data such social security flag, loan default, citizenship.
- Navigated government databases such as FAA Access, FAFSA Partner Portal, NSLDS, COD and Selective Service System.
- Accepted and processed documentation for verification purposes through Inceptia.
- Worked daily in various programs such as JenzabarOne, PowerFaids.
- Scanned and maintained documents into individual student digital files via Perceptive Content.
- Processed transcript reports through JenzabarOne, updating student profiles on PowerFAIDS.
- Reviewed 24-25 TEOG (Texas Educational Opportunity Grant) candidates and awarded 117 students for fall and spring in the total amount of $597,450.
- Utilized Excel and Smartsheet for tracking purposes.
- Processed FAFSA corrections electronically through FAA Access and FAFSA Partner Portal.
- Completed new FAFSA downloads weekly.
- Awarded various State of Texas exemptions such as foster/adoptions, fire fighter, senior citizen discounts, etc.
- Traveled for conferences and events for training in order to stay up to date on changes with the Department of Education and FAFSA.
- Collaborated with team members to achieve goals and brain storm processes.
- Worked remotely from July 2024 to March 2025.
Cross Functional Representative
HEB Grocery Store
02.2022 - 05.2022
- Provided excellent customer service by answering questions regarding products, taking orders and assisting with product selection.
- Utilized interpersonal skills by maintaining communication between the different department managers.
- Gained knowledge of multiple department procedures and applied understanding of processes/policies.
- Performed varies duties in multiple departments that included technical or perishable areas such as bakery, floral, market, etc.
- Performed stocking and replenishment, product return and rotation, product selection, service support, inventory accuracy, and additional duties across total store in multiple departments.
- Utilized time management skills so that all departments’ needs were met.
- Greeted inbound trucks and unloaded them by the use of manual and electric pallet jacks.
- Received inbound trucks’ paperwork and processed it.
- Analyzed problems and came up with solutions to assist with conflict resolution.
- Used suggestive selling techniques to meet customer needs and raise department sales.
- Complied with store and department SOPs, policies and applicable laws.
Administration Assistant
R360 Environmental Solutions
02.2014 - 08.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in a variety of clerical duties such as invoicing, bill pay, data entry, organizing/maintaining files, ordering supplies, scheduling maintenance on equipment.
- Greeted and instructed drivers on the facilities' protocols.
- Reviewed and processed drivers' paperwork.
- Performed spot checks on oil waste disposal vehicles' radiation levels.
- Tasked to learn procedures outside of the office regarding oil waste disposal and wrote step by step SOPs (Standard Operating Procedures) to assist employees in each of their job categories.
Hull Maintenance Technician
US Navy
11.2009 - 04.2013
- Performed tasks including fabrication, maintenance, installation and repair, plumbing and welding to all types of shipboard structure.
- Read, interpreted and closely followed SOPs (Standard Operating Procedures).
- Trained and qualified personnel in job related procedures and shipboard/mechanical safety.
- Enforced policies and regulations in regards to the US Navy and OSHA standards.
- As the training petty officer of the division; scheduled training, input data and maintained divisional training log, including personnel's qualifications.
- Drafted documents for the department head using Microsoft Word and Excel.
- Utilized office equipment such as printer, scanner.
- Worked closely with the department head by assisting in office administration tasks such as answering phone calls and emails, maintaining files, entering data, routing paperwork through the chain of command and performing roll call.
- Utilized interpersonal skills by maintaining clear communication with leadership and team.
- Worked closely in a team in achieving department goals.
- Analyzed problems in regards to jobs and emergency situations and came up with various solutions.
- Continued to gain knowledge through training and applied understanding.
- Managed multiple priorities in the completion of jobs.
- Utilized time management skills in order to complete jobs and training in a timely manner.
- Self-managed by setting daily goals and prioritizing jobs on level of importance.
- Stood scheduled watches/shifts that included maintaining shipboard and mechanical security and their logs.
- Maintained flexibility in adapting to the changing needs of the department with unplanned events.
- As a shipboard firefighter; maintained composure in stressful situations that included fire, flooding and toxic gas.
- Participated in various types of drills in order to maintain capabilities on how to handle unplanned events.
- Spent 90 days working in ship's wardroom; duties included food handling, cleaning dining area, stocking salad bar and utensils, stocking fountain drink machine, cleaning kitchen and officer staterooms.
- Deployed on a ship overseas for 11 months.
Education
Bachelor of Science - Organizational Management
Midland College
Midland, Texas, TX05-2022
Associate of Science - Welding Technology
Midland College
Midland, Texas, TX12-2019
Skills
- Financial Aid
- Application Processes
- Direct Student Support and Advisement
- Document tracking
- Data Entry
- Conflict Resolution
- Microsoft Excel & Smartsheet
- Researching
- Positive and professional
- Multi-program operation
Timeline
Senior Records Specialist
Texas State Technical College
04.2025 - Current
Financial Aid Advisor
Midland College
07.2022 - 03.2025
Cross Functional Representative
HEB Grocery Store
02.2022 - 05.2022
Administration Assistant
R360 Environmental Solutions
02.2014 - 08.2014
Hull Maintenance Technician
US Navy
11.2009 - 04.2013
Bachelor of Science - Organizational Management
Midland College
Associate of Science - Welding Technology
Midland College